Sr. Associate, Clinic Operations

The Senior Associate, Clinic Operations serves as a critical bridge between clinical care and scalable process operations. This role drives the consolidation of workflows and the alignment of procedures across the organization. The Senior Associate collaborates with cross-functional stakeholders and clinical partners to ensure that clinics, clinicians and patients, are seamlessly integrated into the Salma Health ecosystem, maintaining a high quality approach to patient service and outcomes. This role involves the day-to-day operations for our providers, building relationships with clinicians, providing high-quality customer service, and delivering business results. The ideal candidate will be highly organized, detail-oriented, and willing to take on complex projects.

This role is based in one of our Clinics in Scottsdale, AZ; Los Angeles, CA; or Laguna Hills, CA. Candidates must live within commuting distance of the clinic.

Key Responsibilities

Operational Alignment & Scaling

• Manage day-to-day business operations (program tracking, provider recruiting/training, program operations, etc.
• Identify opportunities for efficiencies and scaling clinical operations,
• Under the direction of the Clinical Operations Leadership, identify operational gaps and proactively implement consolidated workflows to enhance service delivery across all clinics..
• Standardize clinical and administrative protocols across all regions to ensure consistency in patient care and regulatory compliance.

• Coordinate implementation and optimization of clinical service workflows/Standard Operating Procedures (SOPs).
• Develop, document, and maintain SOPS to ensure standardized treatment protocols and consistent team training across all clinical operations.
• Facilitate consistent coordination between key stakeholders to maintain uninterrupted services.

Cross-Functional Collaboration

• Provide guidance to staff to ensure adherence to clinical protocols.
• Facilitate coordination between providers, technicians, administrative staff, IT, and program leadership.
• Identify operational gaps and proactively implement improvements to enhance research quality and clinical care delivery.
• Manage research databases and data privacy protocols in collaboration with research leadership, ensuring HIPAA-compliant integration with clinical operations.
• Serve as primary business manager for our provider group, maintaining regular contact so that they feel supported and empowered
• Collaborate internally with teams such as clinical, HR, legal, and others to effectively resolve clinic-related issues, questions and concerns

Required Qualifications

• Minimum of 3 years of experience in clinical research operations, healthcare operations, or a related setting focused on process improvement.
• Experience in creating
• Strong knowledge of clinical data management, research workflows, and healthcare compliance (HIPAA/IRB).
• Proven ability to operate effectively in a fast-paced, multidisciplinary clinical environment alongside cross-functional partners.
• Excellent organizational, analytical, and project management skills with a focus on standardization and scaling.
• Strong written and verbal communication skills for documenting SOPs and training diverse clinical teams.
• Ability to extract, work with and communicate data/metrics.
• Exceptional people skills.
• Strong project management skills and a demonstrated ability to work successfully on cross-functional teams
• Ability to innovate and creatively solve problems in a highly collaborative manner
• Self-motivated with the ability to prioritize and balance priorities in a dynamic and constantly evolving work environment
• Passion for mental health and changing the healthcare landscape

Preferred Qualifications

• Experience supporting interventional psychiatry, IOP, or specialty behavioral health programs.
• Familiarity with IRB processes and research compliance in a clinical setting.
• Start up experience is highly preferred.
• Prior experience managing individual relationships and influencing without authority.

Compensation & Benefits

• Salary: The base salary range for this role is $75,000 - $95,000 per year. Actual compensation is determined by a number of factors, including skills, experience, and location. This range reflects what we reasonably expect to pay for this role at the time of posting.
• Comprehensive benefits package including medical, dental, vision, PTO, and additional benefits

Benefit offerings may be modified in accordance with applicable laws.