YOUR DAY-TO-DAYAs the Sr. Associate, Business Operations & Analytics, you'll drive key decisions across operations from ensuring our field operations team is staffed, scheduled, and deployed with precision to optimizing revenue and strategic growth. This role is highly analytical and execution-focused, sitting at the intersection of data, operations and decision-making.
You will own and architect the models and insights that help our operations leadership make smart, fast calls on staffing decisions, market expansion, and our broader operational strategy across every market we serve. You'll also work hand-in-hand with Regional Managers to improve workforce utilization, minimize non-productive time, optimize supply and demand, and ensure we're delivering care efficiently and cost-effectively across our business.
In this role, you will:
- Serve as a thought partner & analytical right hand to operations leadership, transforming raw operational challenges into structured frameworks and recommendations
- Write complex SQL reports and utilize Python to automate operational workflows, extract actionable insights, and build robust forecasting models
- Build and maintain forecasting, staffing and resource allocation models that drive operational and strategic decisions across the business
- Develop and refine operational workflows and ad-hoc analyses, such as building tools to prescriptively queue work for our support operations staff or setting revenue and scheduling targets across the organization
- Translate complex data into clear, persuasive narratives for executive and cross-functional audiences
- Identify performance gaps, inefficiencies, and growth opportunities across the organization and propose the changes needed to fix/realize them
- Own high-visibility projects and analyses from scoping through execution and measurement. Whether it's creating a pricing model to evaluate ROI, using geospatial heatmaps to determine new office locations, or optimizing provider compensation structures, you are the project lead.
- Partner closely with field operations leaders to align staffing and scheduling to service goals, productivity targets, and budget
- Create and maintain dashboards, reports, and tools that track field efficiency, utilization, and staffing KPIs
WHY YOU'LL LOVE THIS ROLE- High visibility. You'll report directly to the Strategy and Operations Manager with strong visibility to the Chief Operating Officer - your work shapes how leadership thinks and acts, not just what gets put in a deck
- Real ownership. The models and reports you build aren't inputs to someone else's work - they're the foundation for how we run operations company-wide
- Equity + performance bonus - you'll share in what we build
- Hard problems, real stakes. Healthcare is one of the largest, most complex industries in the world. The problems here are hard, important, and worth solving.
- Mission that matters. We're improving oral health outcomes for some of the most underserved patients in the country - and operational excellence is how we get there
- High-growth trajectory with real room to move up as the company scales
RequirementsWHAT WE'RE LOOKING FOR- 2-4 years of experience in data analytics, business intelligence, data science, business operations, or a similar highly analytical and technical role
- Strong proficiency in SQL for querying databases and Python for data manipulation, modeling, and workflow automation
- Healthcare, logistics, or field-based services experience is a plus
- Advanced Excel or Google Sheets skills: complex modeling, scenario analysis, dynamic dashboards
- Experience with Power BI, Tableau, or similar data visualization tools is a strong plus
- You can build a model and explain what it means to a Regional Manager who doesn't live in spreadsheets
- Structured problem solver - you know how to frame a problem before you start solving it and can take a messy, qualitative problem and turn it into a quantitative hypothesis
- Comfortable with ambiguity, multiple priorities, and cross-functional collaboration
- Excellent communicator with executive presence - you can distill complex findings into concise and actionable recommendations. You are comfortable "in the room" with senior leadership, able to defend your logic and influence decision-making at the highest levels
- Curious, resourceful, and motivated to optimize and improve outcomes continuously
- Bachelor's degree in business, economics, operations, data analytics, or a related quantitative field
BenefitsCompensation: Enjoy a competitive base salary of $120,000-$130,000 annually
Perks: Enjoy a comprehensive benefits package that includes Medical, Dental, Vision coverage, a 401(k) plan (with 3% match), Life Insurance, and generous Paid Time Off to help you recharge and thrive. 
