Bachelor's degree in Computer Engineering, Electrical Engineering, Computer Science, or equivalent experience.
Excellent verbal and written communication skills for effective customer interaction.
Strong analytical skills with hands-on troubleshooting experience in software or network issues.
Working knowledge of TCP/IP routing protocols, IP/MPLS protocols, and data center architecture.
Preferred certifications include SRC, CCNA/CCNP, or JNCIA/JNCIS.
Experience with Nokia products is an asset for quicker onboarding.
Familiarity with scripting languages like XML or Python for automation is advantageous.
Knowledge of Cloud solutions such as Linux, KVM, OpenStack, and Kubernetes is desirable.
Responsibilities
Act as the technical liaison between regional TACs, Customer Account Teams, and internal teams.
Troubleshoot and resolve complex product installation and performance issues.
Maintain detailed documentation of problem statuses and resolutions.
Stay updated on new product features through collaboration with R&D and Product Management.
Support initiatives like test evaluations and network architecture projects.
Lead customer upgrade programs and provide global 24/7 emergency support.
Deliver beta product knowledge and assist in developing release workshops.
Benefits
Corporate Retirement Savings Plan
Health and dental benefits
Short-term and long-term disability coverage
Life insurance and AD&D coverage at 2x base pay
Optional life and AD&D insurance for family members
Paid time off for holidays and vacation
Employee Stock Purchase Plan
Tuition Assistance Plan
Adoption assistance
Employee Assistance Program/Work Life Resource Program
Full Job Description
Job Description
As an NI IP TEC Engineer, you will be a key technical contributor, responsible for gaining in-depth knowledge of supported products and representing them confidently. This role offers an exciting opportunity to work closely with various teams, including R&D, Product Management, and Customer Account Teams, to ensure the successful implementation and performance of our products. Your expertise will be instrumental in troubleshooting complex issues and providing innovative solutions.
Responsibilities
Serve as the technical interface and liaison between regional TACs, Customer Account Teams, and internal teams like R&D and Product Management.
Troubleshoot and resolve intricate product installation and performance issues, utilizing both established methods and creative problem-solving techniques.
Maintain detailed documentation of problem status, resolutions, and system reliability findings, ensuring accurate record-keeping.
Stay abreast of new product features and releases through ongoing collaboration and engagement with R&D and Product Management teams.
Support various initiatives, including test/evaluations, NPIs, and network architecture projects, contributing to the development of internal/external tools and conducting customer workshops.
Lead and coordinate customer upgrade programs, creating technical notes and field alerts, and providing global 24/7 emergency support as needed.
Deliver beta product knowledge and collaborate with regional centers to develop release workshops, ensuring a smooth transition for internal teams.
Travel up to 10% annually to attend meetings, conferences, or customer sites, representing Nokia Canada Inc. and fostering strong customer relationships.
Contribute to the continuous improvement of our products and services, providing valuable feedback and insights to the R&D team.
Qualifications
Bachelor's degree in Computer Engineering, Electrical Engineering, Computer Science, or equivalent professional experience in a related field.
Excellent verbal and written communication skills, with the ability to effectively drive customer calls and provide clear technical explanations.
Strong analytical skills and hands-on experience in troubleshooting software or network problems, demonstrating a systematic approach to problem-solving.
Working knowledge of TCP/IP routing protocols, IP/MPLS protocols, L2/L3 EVPNs, and Spine/Leaf data center architecture, ensuring a solid understanding of networking fundamentals.
Certifications such as SRC, CCNA/CCNP, and/or JNCIA/JNCIS are preferred, showcasing a commitment to professional development and expertise.
Prior experience with Nokia products (e.g., 7750SR, 7250 IXR, VSR, SRLINUX, FSS/EDA) is an asset, providing a head start in understanding our product portfolio.
Experience with a scripting language, such as XML or Python, is advantageous, enabling efficient automation and customization of solutions.
Familiarity with Cloud solutions (Linux, KVM, OpenStack, Kubernetes) is desirable, as it aligns with the company's focus on cloud-based technologies.
Previous Nokia intern or co-op experience is a plus, offering valuable insights into our company culture and processes.
About the Team
Some of our benefits in Canada:
Corporate Retirement Savings Plan
Health and dental benefits
Short-term disability, and long-term disability
Life insurance, and AD&D - Company paid 2x base pay
Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child)
Paid time off for holidays and Vacation
Employee Stock Purchase Plan
Tuition Assistance Plan
Adoption assistance
Employee Assistance Program/Work Life Resource Program
The above benefits exclude students.
Disclaimer for US/Canada
Nokia Maintains broad annual base salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, and with consideration to internal peer equity. Check the salary ranges in the job info section for this role.
All North America job posts will post for a minimum of 7 calendar days and up to 180 days or until candidate/s identified.
About Nokia
Nokia is a Finnish multinational telecommunications, information technology, and consumer electronics company. The company was founded in 1865 and has since grown to become one of the largest telecommunications equipment manufacturers in the world. Nokia's products include mobile phones, smartphones, and network equipment, among others. The company is committed to innovation and has a strong focus on research and development. Nokia is also committed to sustainability and has set ambitious targets for reducing its environmental impact. The company operates in over 100 countries and has a strong presence in Europe, Asia, and North America.
