POSITION SUMMARY:

The Senior Application Engineer – Planogram & Space Planning Systems is responsible for the technical administration, support, integration, enhancement, and delivery of enterprise planogram and space planning applications. This role serves as the primary IT owner for planogram platforms and related integrations, ensuring system stability, data integrity, performance, and alignment with business objectives.

The ideal candidate possesses hands-on experience implementing and supporting retail space planning applications and can effectively partner with Merchandising, Category Management, Space Planning, Store Operations, Data Management, and external vendors. While this is primarily a technical role, success requires a strong understanding of planogram processes, product hierarchy structures, floor planning, assortment strategies, and retail master data.

This individual will participate in solution design, application architecture, integrations, vendor management, production support, and continuous improvement initiatives across the merchandising technology landscape.

Key Responsibilities

Application Engineering & Support

• Serve as the technical owner for enterprise planogram and space planning applications.
• Provide Level 2 and Level 3 application support for production issues, user requests, and system defects.
• Monitor application health, identify root causes, and implement corrective actions.
• Manage software upgrades, patches, releases, and platform maintenance activities.
• Configure application settings, security roles, workflows, and system parameters.
• Develop and maintain technical documentation, support procedures, and knowledge articles.

Solution Delivery

• Participate in the implementation and expansion of planogram and space planning platforms.
• Translate business requirements into technical designs and solution specifications.
• Collaborate with vendors, architects, developers, and infrastructure teams on system enhancements.
• Lead technical testing activities, including unit testing, integration testing, and user acceptance support.
• Support deployment planning and release management processes.

Integration & Data Management

• Design, support, and troubleshoot integrations between planogram applications and enterprise systems including:
  • Product Information Management (PIM)
  • ERP platforms
  • Merchandising systems
  • Inventory and replenishment systems
  • Data warehouses and reporting platforms
  • Supply chain planning solutions
• Analyze and resolve interface failures, data quality issues, and synchronization problems.
• Support APIs, ETL processes, message queues, file transfers, and batch processing solutions.
• Ensure data integrity across merchandising and space planning ecosystems.

Technical Analysis & Troubleshooting

• Investigate application performance issues and implement optimization solutions.
• Perform root cause analysis for recurring incidents.
• Work closely with infrastructure, database, cloud, and network teams to resolve complex technical issues.
• Manage incident, problem, and change activities following ITIL best practices.
• Participate in on-call support as required.

Business & Vendor Collaboration

• Partner with Space Planning, Merchandising, and Category Management teams to understand operational requirements.
• Provide technical consultation on platform capabilities and enhancement opportunities.
• Coordinate with software vendors regarding support cases, upgrades, and product roadmap initiatives.
• Act as the IT subject matter expert for planogram and space planning technology.

Required Qualifications

Education

• Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, or related field.

Experience

• 10+ years of experience supporting enterprise retail applications.
• 7+ years of experience implementing, supporting, or administering planogram and space planning software solutions.
• Experience troubleshooting production application issues in complex enterprise environments.
• Experience supporting third-party SaaS and on-premise software platforms.

Technical Skills

Experience with one or more of the following:

• Blue Yonder Space Planning (JDA)
• 345
• RELEX Space
• SymphonyAI Retail Planning
• Similar planogram management platforms

Strong knowledge of:

• SQL and relational databases
• REST APIs and web services
• ETL and data integration processes
• Batch processing and file-based integrations
• Azure or AWS cloud platforms
• Application monitoring tools
• Version control and deployment practices
• ITIL support processes

Preferred Qualifications

• Experience in the retail, sporting goods, outdoor, grocery, or specialty retail industries.
• Knowledge of merchandising systems and retail master data structures.
• Experience working with Azure Data Factory, Power BI, or enterprise integration platforms.
• Experience with Agile delivery methodologies.
• ITIL Foundation, Azure, AWS, or related certifications.

TRAVEL REQUIREMENTS:

· n/a

PHYSICAL REQUIREMENTS:

Regularly completes computer work and sits.

Occasionally walks and stands.

Seldomly or never lifts up to 50lbs.

INDEPENDENT JUDGEMENT:

Performs duties within scope of general company policies, procedures, and objectives. Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired result. Regular exercise of independent judgment within accepted practices. Makes recommendations that affect policies, procedures, and practices.

Full Time Benefits Summary:
Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!

• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund
• And more!