Responsibilities will include and are not limited to the following
• Gathering of business requirements, business process analysis, Salesforce projects coordination
• Responsible for management of complex multi-disciplined CRM consulting projects including the management of implemented or to be implemented Salesforce modules such as Marketing Cloud, Sales Cloud, Manufacturing Cloud, and Service Cloud
• Lead consultants and staff through the engagements, support developing subject matter expertise in departments, and serve as the overall Salesforce authority.
• Perform end - to end cross discipline leadership throughout Salesforce related Software Development Lifecycle
• Ensures the timely entry and updating of process flows by the various process owners and reports on deficiencies & validates process integrity.
• Required to evaluate existing processes for defects and/or cycle time deficiencies and equate cost implications and provide solutions eliminating deficiencies.
• Analyze user requirements, create user specifications and apply proven application
development and agile methodologies in order to accomplish business goals. .
• Ensures that business needs get formalized, tracked, and resolved.
• Crafts effective Salesforce communication strategies for both Technology and the Business
Additional Responsibilities
• Works with the organization to develop required salesforce process maps models, design technical solutions to satisfy requirements, and completes formal systems testing.
• Assist in the change management practice implementation to be formalized
• Other responsibilities as assigned
• Assist in the development and evaluation of Salesforce requests for change to
determine the impact on business processes, and to assess whether change will adversely affect the operational environment and / or introduce unacceptable risk.
• Ensures the delivery of solutions to meet the business needs are accomplished in a timely manner.
• Provides salesforce support responding to problems quickly and providing both long and short term resolutions as warranted
• Liaises with all necessary parties to coordinate change building, testing, and
implementation, in accordance with schedules being developed by project
management.
• Function as the Salesforce SME with a focus of resolving Salesforce issues
Qualifications
• Bachelor's degree or 8 years experience in Engineering, Project Controls, and
Technology project/ business management
• 3- 5 years of Salesforce Administrative and Break/fix experience
• 3-5 years technology business requirements gathering, and Business analysis
experience
• Must possess a strong understanding of workflow development, relational database concepts, and systems implementation
• Strong interpersonal, written, and oral communication skills
Relevant Skills
• Familiarity with Google Workspace suite of applications.
• Able to exercise independent judgment and take appropriate action.
• Excellent analytical and creative problem-solving skills.
• Excellent listening, written, and oral communication skills.
• Data management, Business intelligence, with experience with Microsoft BI or Tableau highly desired
