The OpportunityProvides support - recommendations in several areas. Contacts are primarily with immediate manager, other personnel in group or support staff from other areas. Establish processes to anticipate customer needs. Work collaboratively with the rest of the organization and Ally business units to fulfill consumer needs and ensure corporate objectives and all compliance requirements are met (e.g., OPEX, timeliness metrics, accuracy metrics, customer satisfaction metrics, cross-sell metrics, employee development, etc.). Lead to succeed vs. managing to avoid failure. Drive strategic imperatives by maintaining regular communications with employees or vendor partners.
The Work Itself- Under general direction, responsible for performing complex research and analysis to support business operations and present findings to manager or project leader.
- Assist in drafting, interpreting and administering operational policies and procedures.
- Develop, validate and maintain step-by-step instructions/training materials.
- Monitor performance to identify and help correct performance problems and provide feedback regarding areas requiring attention.
- Bring compliance issues and proposed solutions to the attention of manager or project leader.
- May be responsible to work with the site leader and operations managers to improve their value stream/process performance through the identification and completion of Lean Six Sigma projects and work with the Business Process Excellence Leaders to ensure standardization and promotion of the process excellence program.
The Qualifications We're Looking ForMinimum Qualifications: - 3+ years of relevant experience in customer service or financial services industry is needed
- Bachelor's degree in business or related discipline.
Preferred Qualifications: - Proficiency in SQL, including experience with joins and various SQL functions to query, analyze, and interpret data.
- Proficiency in Power BI
- Strong written and verbal communication skills, with the ability to clearly communicate findings, recommendations, and complex information to a variety of audiences.
- Demonstrated experience working directly with stakeholders and cross-functional partners to understand business needs and drive solutions.
- Ability to lead and own projects from beginning to end, including gathering requirements, coordinating with stakeholders, executing deliverables, and communicating outcomes.
- Strong collaboration skills with the ability to build effective working relationships across teams and functions.
- Leveraging technical expertise and relationships to contribute to strategy and drive business results.
- Ability to produce documents, spreadsheets, databases, etc. with Windows-based software, as well as proficiency with the Internet, ideally this will include experience with Six Sigma-based software.
How We'll Have Your BackAlly's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:
Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).
Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
Other Compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.
To view more detailed information about Ally's Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf
Base Pay Range$85,000.00 - $150,000.00
An individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.
Incentive Compensation: This position is eligible to participate in our annual incentive plan.
