High school diploma or equivalent required; Bachelor's degree preferred.
UA Trainer Certified and SIDA badge necessary.
3+ years of aviation experience; 5 years preferred with M&E systems.
Subject Matter Expert in respective area with completed overview training for all groups.
Ability to lead, direct, and organize group projects; strong critical thinking skills.
Responsibilities
Implement and maintain procedures for aircraft configuration data accuracy and integrity.
Oversee auditing and accuracy of mainframe forecasts and tracking systems.
Identify and implement process improvements for maintenance records.
Manage daily assignments and additional projects to ensure maintenance integrity.
Maintain 24/7 availability for airline operations and support on-call team members.
Train colleagues on established processes and maintain training records.
Serve as a liaison to resolve issues and endorse processes relevant to team responsibilities.
Benefits
Flexible work schedule including variable shifts, nights, weekends, and holidays.
Opportunity for up to 15% business travel, including international assignments.
Professional development through training and mentoring opportunities.
Supportive team environment that values individual contributions and efficiencies.
Full Job Description
Description
The Senior Analyst - Configuration Management is responsible for implementing and maintaining procedures and controls that ensure the accuracy and integrity of aircraft configuration data in compliance with FAA, GMM, and departmental policies. This role oversees the establishment, auditing, and ongoing accuracy of mainframe forecasts and tracking systems for assigned fleets or functional areas. The analyst ensures that all transactions-both individual and team-driven-result in complete, compliant maintenance records and status reports that meet regulatory and internal retention requirements.
Demonstrate an in-depth knowledge of all aspects and competencies within respective group to proficiently respond to and resolve analyst inquiries, as well as aiding in the identification and corrective action of discrepancies
Comprehend and communicate information from manuals and technical documents to establish and manage control programs, ensuring continued airframe/engine compliance status
Continuously identify and highlight opportunities for process improvement and commitment to follow through with implementation and change management
Demonstrate the ability to manage daily assignments and additional projects as needed to ensure the integrity and reliability of aircraft maintenance processes
Maintain 24/7 availability to support airline operations and on-call team members, demonstrating flexibility to work variable shifts including nights, weekends, and holidays
Ensure reliable operational coverage by remaining travel-ready for up to 15% business travel, including international assignments, and maintaining a valid passport
Possess the necessary skill set to effectively train colleagues on established processes in accordance with departmental procedures (DOP/SOP)
Maintain employee training records and communicate professional progress & concerns with group/department management team
Demonstrate a deep insight into the department's group roles and their relevance to designated group's operations
Serve as a liaison to facilitate the resolution of issues and the endorsement of processes, especially those that pertain directly to the team's responsibilities
Effectively distribute workload assignments to ensure a balance of tasks and support
Recognize the unique capabilities of individual team members to optimize workload allocation, promoting group efficiencies while maintaining personal responsibilities and deliverables
Capable of presenting Configuration Management General Familiarization training for new hires and individuals from other groups and addressing any inquiries pertaining to the training
Qualifications
What's needed to succeed (Minimum Qualifications):
High school diploma or equivalent
UA Trainer Certified
SIDA badge
RCA (Root Cause Analysis)
3+ years of aviation experience
Subject Matter Expert in respective area
Completed overview training for all groups within the department
Ability to lead, direct & organize group projects
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position
What will help you propel from the pack (Preferred Qualifications):
Bachelor's degree
5 years of aviation experience using M&E systems
Demonstrates an understanding of the capabilities and limitations of generative AI tools and leverages them for research, analysis content creation and problem solving. Applies critical thinking to validate AI generated outputs while adhering to company policies related to responsible AI use, data privacy and security
About United Air Lines, Inc
United Airlines is a major American airline that operates a large domestic and international route network. The company is headquartered in Chicago, Illinois and is a founding member of the Star Alliance, the world's largest airline alliance. United Airlines operates a fleet of over 800 aircraft and serves more than 350 destinations in over 50 countries.
