This position will be domiciled at a FedEx Freight location in Memphis TN. You will be required to work at a FedEx Freight Location several times per week.
POSITION OVERVIEW:Responsible for overseeing end-to-end user research activities to inform product strategy, experience design, and business decision-making. This role leads complex research initiatives, mentors researchers, and ensures high-quality, actionable insights across product teams.
ESSENTIAL JOB DUTIES/RESPONSIBILITIES:• Lead qualitative and quantitative research across multiple products, platforms, and user groups.
• Develop research plans, methodologies, timelines, and roadmaps for multi-phase initiatives.
• Synthesize findings into clear insights and recommendations for product, design, and engineering teams.
• Partner with cross-functional stakeholders to align on research goals and integrate insights into product development.
• Facilitate workshops, presentations, and stakeholder discussions to drive shared understanding.
• Establish and maintain research standards, best practices, and scalable processes across teams.
• Mentor and guide researchers and cross-functional partners on research methods and analysis.
- Comply with all applicable laws/regulations, as well as company policies/procedures.
- Perform other duties as assigned.
Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
QUALIFICATIONS:• Bachelor's degree in human-computer interaction, psychology, Social Science, or related field; advanced degree preferred.
• Seven (7) years of research experience, including leading complex studies.
• Expertise in qualitative and quantitative methods (interviews, usability testing, surveys, data analysis, etc.).
• Experience working in agile, cross-functional product environments.
• Strong communication, storytelling, and stakeholder management skills.
• Experience in enterprise, technical, or platform-level product environments.
• Familiarity with design thinking, service design, or strategy workshops.
• Experience building or standardizing research operations or frameworks.
JOB CONDITIONS:EST FedEx Freight, Inc
