High school diploma or GED required; Bachelor's degree preferred.
Minimum of seven years of relevant experience.
At least six years in the industry required.
Minimum five years in a supervisory role is essential.
Professional certification may be required in certain areas.
Responsibilities
Lead and manage operations to meet or exceed client service standards.
Maximize profitability through superior service and timely communication.
Plan and adjust daily staffing schedules to meet operational needs.
Manage department revenue and expenses within budget constraints.
Train and motivate employees for optimal performance and growth.
Oversee financial management, including budget preparation and expense monitoring.
Perform additional duties as assigned.
Benefits
Opportunities for professional development and growth.
Supportive work environment focused on employee performance.
Potential for involvement in varied operational tasks.
Full Job Description
Essential Job Functions
Leads, directs and manages operations for account to ensure that the operations staff executes service agreements at or above the client's standards.
Maximize profitability through superior service, effective and prompt communications and follow-up on all pending matters.
Plan and monitor daily staffing schedules and adjust accordingly to ensure adequate staffing levels that support operational demands and business objectives.
Manage revenue and expenses to budget constraints.
Trains, develops and motivates employees to peak performance and growth in their knowledge and responsibilities.
Manages the financial aspects of the department (purchasing, budget preparation and review, financial reporting and monitoring expenses).
Other duties as assigned.
Other Skills & Abilities
Intermediate proficiency in Microsoft Office, internet, web based and job specific software applications.
Interpersonal skills necessary to communicate (verbally and intuitively) effectively with both clients and internal personnel.
The ability to work in a fast-paced environment.
Maintain stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and the organization.
Physical Requirements
Talking, hearing and using hands to operate a computer keyboard, mouse and other computer components.
Sitting for extended periods of time
Vision abilities required by this job include close vision and the ability to adjust focus.
Walking within the warehouse and inspecting freight
Education & Experience
High school diploma or GED Required, Bachelor's degree preferred
Minimum seven years related experience required
Minimum six years industry experience required
Minimum five years supervisory experience required
Certifications & Licenses
Professional certification may be required in some areas.
About Crane Worldwide Logistics
Crane Worldwide Logistics is a global logistics company that provides customized supply chain solutions to various industries. The company offers air freight, ocean freight, customs brokerage, warehousing and distribution, and other logistics services. Crane Worldwide Logistics operates in more than 120 locations across 30 countries. The company was founded in 2008 and is headquartered in Houston, Texas.
