What you'll do:- Serve as the primary point of contact for the company's most prestigious and high-value clients
- Proactively recommends innovative and creative solutions for internal and external customers.
- Partner with the Sales Team to provide an exceptional Premier client onboarding experience.
- Operate as the lead point of contact for clients and internal team members regarding campaign management and execution.
- Deliver exceptional customer experiences through proactive communication, orchestrating the right internal resources, and consistently offering recommendations to drive better campaign performance.
- Work with customers to understand their strategic marketing goals and desired business outcomes and utilize this information to to support upsell/cross-sell activity
- Maintain high levels of customer retention and satisfaction contributing to successful Net Promoter Score Results
- Troubleshoot and proactively communicate account opportunities and risks when they arise, and proactively recommend solutions.
- Present meaningful data and metrics to clients, providing deep analytical insights and recommendations that will enhance their campaign performance.
- Keep up to date on digital marketing trends, technologies and market leaders, and share this knowledge with colleagues and clients
- Be a subject matter expert in various attribution suites, technical features of digital media campaigns.
- In-depth analytical story telling for client reporting
- Strategic partner with Strategus Labs that identifies specific beta features to introduce to clients.
Qualifications:- Bachelor's Degree in Business or Marketing preferred
- 7+ years' experience growing and retaining a client base in digital advertising (specifically CTV/OTT) or related industry
- Strong analytical skills and ability to creatively utilize data to tell a story and make strategic recommendations to a customer
- Proven leadership skills and the ability to provide guidance and mentorship to other Account Manager team members
- Problem solving and critical thinking abilities to find creative solutions to complex issues
- Experience building trust and rapport with clients to deepen relationships, while also effectively identifying and pursuing opportunities to drive revenue growth and achieve company objectives.
- Expert-level communication skills (written and verbal)
- Ability to analyze issues, make decisions and overcome obstacles
- Solid knowledge of the rapidly growing and evolving AdTech industry, especially in the CTV space.
- Professional and expert presentation skills
- Experience with Salesforce, Google workspace and Google slides
- Demonstrated ability to go above and beyond to deliver a Best-In Class customer experience
- Experience building trust and rapport with clients to deepen relationships, while also effectively identifying and pursuing opportunities to drive revenue growth and achieve company objectives.
We offer a base salary of $85,000-$105,000, but that's just the starting point. This role includes a generous performance-based bonus program, plus a full benefits package, because we believe in rewarding the people who help us grow.
