Sr. Account ManagerSan Mateo, CA / Hybrid We are looking for a Senior Account Manager, reporting to the Global Account Director within the Strategic Segment. This individual will be the first point of contact and responsible for supporting the day-to-day business activity and overall health of the assigned partner(s). They will work internally across Sony Interactive Entertainment (SIE) and with external partner(s) to deliver agreed commercial and strategic objectives globally.
Key Responsibilities:- Own day-to-day business for assigned partner studio(s), ensuring smooth operation and hand-off of operational needs through internal teams, ensuring overall health of the Partner is being addressed.
- Develop and maintain comprehensive knowledge of all aspects of the Partner's business, portfolio, and long-term strategic vision.
- Identify business opportunities across Partner's portfolio and live services.
- Provide guidance and be a potential first point of partner contact for content pipeline and other operational or technical situations that impact the rhythm of the business.
- Communicate business, platform, and policy updates to Partners.
- Execute the Studio Relationship Development Program, evangelizing the PlayStation opportunity across the developer landscape and generating strategic alignment with studios.
- Contribute to or create account/account segment reports, present data and insights to internal and external teams.
- Execute external and internal business planning sessions to meet the needs of the Partner (JBRs, JBPs, Content Lifecycle Plans, Performance Reviews, Post-Mortems, and overall governance).
- Work as a collaborative team member within the Partner Commerce Team in establishing and executing Partner plans; understanding market dynamics, shifting consumer demands, and helping adjust priorities/account plans to meet future market needs.
- Support SIE's operating models, plans, and deliver against collective Partner/SIE annual KPIs.
- Identify and deliver content suitable for specific platform activity and campaigns (PlayStation Services, PlayStation Direct, etc.).
- Be a team player with a focus on building internal and external relationships and excellent collaborative cross-functional collaboration skills and team mentality.
- Assist with the facilitation of Partner's participation at PlayStation PR/media events and B2B requests.
- Participate in yearly budgeting and quarterly forecasting for the account set, helping to set expectations internally of the market, release slate, and overall status of the business.
- Participate in and support joint business reviews, Monthly/Weekly team meetings, business performance reviews.
- Input, monitor and track CRM progress through Salesforce.
- Support Account and process documentation assigned by Global Account Director.
Qualifications:- Bachelor's degree in Business, Marketing, Communications, or a related field, or commensurate relevant experience.
- 10+ years of experience in Sales, Account Management, Publisher Relations, Studio Relations, Technical Account Management or other relevant service-oriented roles that manage revenue.
- Strong communication (verbal and written) and interpersonal skills.
- Analytically minded with data experience.
- Experience working in Video Gaming, Media, Entertainment, High-tech, or other associated verticals is a plus.
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At SIE, we consider several factors when setting each role's base pay range, including the competitive benchmarking data for the market and geographic location.
Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location.
In addition, this role is eligible for SIE's top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click
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The estimated base pay range for this role is listed below.
$161,300-$241,900 USD
