Responsibilities- Manage new, innovative client relationships with health plans and other healthcare payer clients and act as the primary point of contact for onboarding, escalations, contractual questions, and ongoing operations.
- Coordinate outreach and follow up for a growing list of prospective partners ensuring alignment and timely engagement across internal teams.
- Utilize CRM and analytic tools to maintain accurate client data, track renewals, and generate actionable insights for decision making.
- Monitor and report on client success metrics (KPI's, NPS, renewal rates, adoption metrics) to ensure long-term satisfaction and retention. Collect and analyze client feedback to drive continuous improvement in service delivery and product offerings.
- Quickly develop an understanding of new customer types, their challenges and business objectives, and proactively think through Labcorp products and solutions to meet their needs while assessing customizations or internal process steps required. Independently navigate those process steps with limited client friction.
- Support the production of unique proposals customized for non-traditional clients including clear and tailored value propositions, novel pricing models to meet client framework, and a wide range of Labcorp products and services.
- Lead internal initiatives in collaboration with cross functional teams to integrate new client types into established processes; this can include tasks such as regulatory approval for a new client, piloting or evidence generating collaborations, or planning of joint strategy sessions.
- Collaborate with operations and product teams to align client expectations with product delivery and identification of mitigation strategies. Partner with sales and product teams to identify opportunities for revenue growth and expanded service adoption.
- Perform customized analytics on operational and financial performance to support informed decision-making and process improvement: sourcing trends, payment timeliness, contract compliance, and management of system access.
- Support sales presentations with an emphasis on ensuring that sales team members are adequately prepared for potential product and operational nuances.
- Influence client and internal timeline expectations and proactively negotiate with internal resources to deliver on SLAs and overall client expectations
Minimum Qualifications- Bachelors degree
- 5+ years experience healthcare experience, including knowledge of healthcare regulatory requirements and compliance standards
Additional Job Standards- Strong ability to act independently in managing client and internal requests
- Demonstrated ability to influence decisions while exercising sound judgment on when to escalate issues to management.
- Proven experience in client success or account management including onboarding and long-term relationship management.
- Skilled at managing multiple deadlines with a keen sense for prioritization.
- Advanced business acumen, including a strong understanding of business priorities, profitability metrics, revenue optimization strategies, market competition, and organizational efficiencies.
- Strong project management skills with ability to lead cross-functional initiatives.
- Advanced understanding of health and wellness strategies and delivery
- Advanced understanding of business planning and execution
- Exceptional communication skills and ability to interact successfully with senior leaders in client organizations
- Strong leadership and client relationship-building skills
- Strong Microsoft Office skills (primarily Excel, PowerPoint, Word)
- Strong writing and editing skills
- Highly detail-oriented writing, editing, and program management capabilities
- Solid grasp of the diagnostic and wellness industries
- Masters level education preferred.
The
Innovative Payor Partnerships team is looking for a dynamic, self-motivated, and engaging
Senior Account Manager to carry out our company's mission and shape opportunities for continued growth and retention. The
Senior Account Manager is a seasoned client success professional who thrives working as a team in a fast-paced environment.
This position will drive results by taking ownership of retaining complex client relationships while skillfully identifying growth opportunities within their assigned book of business. The successful candidate will be a self-starter with a growth mindset focused on implementing strategic solutions and strong client advocacy
Application Window Closes:12/15/2026Pay Range: $90,000.00 - $117,000.00All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.
The position is also eligible for an annual bonus under the Labcorp Bonus Plan. Bonuses are payable based on corporate and/or business segment performance and are subject to individual performance modifiers.
Benefits:Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here
