Strong understanding of IT operations and ITIL frameworks
Proficient in SPL (Search Processing Language)
Experience in event correlation and alert tuning
Familiar with AWS, Azure, or GCP
Strong communication and client-facing skills
Responsibilities
Design, deploy, and configure Splunk ITSI solutions for clients
Develop service hierarchies, KPIs, and glass tables
Implement entity modeling and service templates for business services
Integrate Splunk ITSI with various monitoring tools
Build correlation searches and threshold policies
Optimize ITSI performance and scalability
Lead client workshops to define observability strategies
Develop documentation and operational runbooks
Mentor junior engineers and client teams
Support pre-sales activities with solution design and presentations
Benefits
Remote or hybrid work options
Travel to client sites as needed
Full-time employment
Opportunities for professional development and mentorship
Involvement in innovative observability projects
Full Job Description
Observability Engineer - Splunk ITSI Specialist
Location: Remote / Hybrid (Client-site travel as needed)
Employment Type: Full-Time
Company: Conducive Consulting Position Overview
Conducive Consulting is seeking an experienced Observability Engineer specializing in Splunk IT Service Intelligence (ITSI) to design, implement, and optimize enterprise observability solutions for our clients. This role requires strong technical expertise in Splunk ITSI, a deep understanding of IT operations, and the ability to translate business requirements into actionable monitoring and service intelligence strategies
Key Responsibilities • Design, deploy, and configure Splunk ITSI solutions for enterprise clients • Develop service hierarchies, KPIs, glass tables, and episode review configurations • Implement entity modeling and service templates aligned with business services • Integrate Splunk ITSI with infrastructure, application, and cloud monitoring tools • Build correlation searches, threshold policies, and adaptive thresholding models • Optimize ITSI performance and scalability • Lead client workshops to define observability strategy and service modeling frameworks • Develop documentation, architecture diagrams, and operational runbooks • Provide mentorship to junior engineers and client teams • Support pre-sales activities, including solution design and technical presentations
Required Qualifications • 3+ years of hands-on experience with Splunk Enterprise • 2+ years of experience implementing Splunk ITSI in production environments • Strong knowledge of IT operations and ITIL frameworks • Proficiency with SPL (Search Processing Language) • Experience with event correlation and alert tuning • Familiarity with AWS, Azure, or GCP • Strong communication and client-facing skills
