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Splunk ITSI Architect Category: Architecture
Main location: United States, Louisiana, Lafayette
Position ID:J1126-0889
Employment Type: Full Time
Position Description: We CGI is seeking an experienced Splunk ITSI Architect to join our Enterprise Observability Practice. You will lead the architecture and maturity roadmap for client observability programs - designing service centric monitoring with Splunk IT Service Intelligence (ITSI), Splunk Cloud Platform, and Splunk Observability Cloud, integrated with ServiceNow, Cisco ThousandEyes, and enterprise monitoring tools - while guiding delivery teams and client stakeholders across the United States.
This is a Full-Time, On-Site employment opportunity located in Lafayette, LA (Preferred) or any CGI Office in a Hybrid Model.
Your future duties and responsibilities: . Own the Splunk ITSI solution architecture, including service model design, dependency trees, entity strategy, and service template standards
. Lead current state assessments and baselining, identify gaps, and build phased observability maturity roadmaps with clear milestones and outcomes
. Define KPI strategy and governance - KPI libraries, base search design, threshold standards, adaptive thresholding, and threshold ownership
. Design event management architecture - correlation searches, notable event aggregation policies, Episode Review workflows, and closed loop ServiceNow incident integration - to reduce alert noise and improve root cause analysis
. Architect integrations across Splunk Cloud Platform, Splunk Observability Cloud, ThousandEyes, ServiceNow CMDB, and infrastructure and network monitoring tools such as OpManager
. Design CMDB driven service onboarding automation, CMDB and change data enrichment, and a standardized onboarding "factory" for new applications and services
. Lead adoption of Splunk ITSI 5.0 and AIOps capabilities, including Event iQ Detect and Diagnose, AI powered Service and KPI Discovery, anomaly detection, predictive analytics, and capacity forecasting
. Set performance and cost standards for Splunk Cloud, including search optimization, KPI search efficiency, data onboarding, and retention
. Define operational and executive visibility through glass tables, service health dashboards, and capacity and performance reporting
. Serve as technical lead and escalation point for delivery teams; mentor engineers and review their designs and configurations
. Establish governance cadence, service metrics, and reporting; scope and estimate enhancement initiatives with defined deliverables and acceptance criteria
. Support pre sales activities, including solution design, proposals, statements of work, effort estimates, and client executive presentations
. Contribute to practice reference architectures, accelerators, and observability standards.
Required qualifications to be successful in this role: At least 10+ years of experience in monitoring, observability, or IT operations, including architecture or technical lead roles
. 5+ years of hands on experience with Splunk Enterprise or Splunk Cloud Platform
. 3+ years designing and delivering Splunk ITSI solutions, including service modeling, KPI design, and event analytics at enterprise scale
. Expert SPL skills and deep knowledge of Splunk architecture, data onboarding, the Common Information Model (CIM), and search performance tuning
. Proven experience integrating Splunk ITSI with ServiceNow ITSM and CMDB, including service mapping and automated incident workflows
. Experience designing observability across hybrid environments - on premises, VMware, AWS or Azure, and SaaS, PaaS, and IaaS
. Strong understanding of observability and AIOps concepts - logs, metrics, traces, synthetics, end user experience, and anomaly detection
. Proven ability to lead assessments, build roadmaps, and present to technical and executive stakeholders
. Excellent communication, facilitation, and client facing consulting skills
Preferred Qualifications
. Splunk Enterprise Certified Architect, Splunk Core Certified Consultant, or Splunk IT Service Intelligence Certified Admin
. Splunk Cloud Certified Admin, Splunk Enterprise Certified Admin, or Splunk O11y Cloud Certified Metrics User
. Experience with Splunk Observability Cloud, OpenTelemetry, and Cisco ThousandEyes, including AI SRE and AI troubleshooting capabilities
. Familiarity with Splunk Agent Observability or other approaches to monitoring AI agents and AI enabled applications
. Experience with Dynatrace, Splunk AppDynamics, or other APM platforms
. Experience with Splunk Enterprise Security, Splunk SOAR, or the Splunk AI Toolkit (formerly Machine Learning Toolkit, MLTK)
. Automation and observability as code experience (Python, REST APIs, CI/CD)
. ITIL 4 certification or strong knowledge of incident, problem, change, and service level management
. Experience in utilities, energy, or other regulated public sector environments
. Previous consulting, professional services, or systems integration experience, including pre sales support
Education: Bachelor's degree in computer science on related field.
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CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $82,600.00 $244,000.00.
CGI's benefits are offered to eligible professionals on their first day of employment to include:
. Competitive compensation
. Comprehensive insurance options
. Matching contributions through the 401(k) plan and the share purchase plan
. Paid time off for vacation, holidays, and sick time
. Paid parental leave
.Learning opportunities and tuition assistance
. Wellness and Well being programs
CGI anticipates accepting applications for this position through 2026 11 30.
Skills: - Cloud architecture
- Data Architecture
- Data Modeling
- ServiceNow
- Splunk
