Date Posted:2026-11-05
Country:United States of America
Location:Florida - Remote
Summary:The Specialty Operations Manager plays a critical role in advancing the strategic growth, operational performance, and standardization of designated oncology service lines. Initially responsible for Breast Surgery and Gynecologic Oncology, this position may expand to support additional specialty programs as organizational needs evolve. Serving as the primary operational leader for assigned service lines, the manager partners closely with physicians, advanced practice providers, and administrative teams to optimize patient access, enhance care delivery, and ensure consistent patient experience across locations. Regular travel is required to support providers and care teams across multiple areas.
The Specialty Operations Manager provides hands-on leadership, operational oversight, workflow optimization, and real-time problem solving to support service line success. The manager will identify growth opportunities, develop and implement standardized processes, monitor key performance indicators, and lead continuous improvement initiatives. The role includes direct oversight of assigned specialty program staff, fostering collaboration across departments, supporting program development, and ensuring effective execution of strategic initiatives. The manager is also accountable for responsible stewardship of staffing, budgets, and operational resources while maintaining a focus on high-quality patient care, exceptional service outcomes, and organizational growth.
PRIMARY TASKS AND RESPONSIBILITIES:- Oversee all daily operations within the Specialty Teams
- Planning, prioritizing, and directing the responsibilities of employees
- Additional tasks as needed to support team
- Responsible for overseeing training of staff from various locations, both in person and via webinar
- Expected to assist in other areas when requested to ensure a smooth transition
- Extensive travel, including extended stays, will be required
- Prepare training materials and deliver such materials in on-site and virtual format
- Evaluate training results and recommend additional resources to ensure successful integration
EDUCATION/CERTIFICATIONS & LICENSES:Minimum education requirement to successfully perform in role (high school diploma or equivalent being the minimum requirement across all positions within FCS).
- (4) Four-year degree in business management or a related field preferred
- Valid Driver's License in the state of residency
- Compliance with the company's Driver Safety Operations and Motor Vehicle Records Check Policy
CORE COMPETENCIES, KNOWLEDGE/SKILLS/ABILITIES:Essential competencies and KPIs targeted to successfully performing in role:
- Provide operational leadership for assigned specialty service lines, including Breast Surgery, Gynecologic Oncology, and future specialty programs.
- Partner with physicians, APPs, nursing leaders, and administrative teams to optimize patient access, workflow efficiency, and overall program performance.
- Travel regularly across multiple locations to support providers, staff, and service line initiatives.
- Develop, implement, and sustain standardized processes and best practices across specialty programs.
- Monitor key performance indicators and identify opportunities to improve quality, patient experience, access, productivity, and financial performance.
- Lead service line growth initiatives, program development efforts, and strategic projects in alignment with organizational goals.
- Serve as a subject matter expert and resource for operational workflows, process improvement, and change management.
- Ensure compliance with organizational policies and applicable federal, state, accreditation, and regulatory requirements.
- Foster strong relationships between providers, clinic leaders, and support departments to promote collaboration and effective communication.
- Manage budgets, staffing resources, and operational expenses in a fiscally responsible manner.
Supervisory Duties:- Provide direct leadership, coaching, and accountability for assigned specialty program staff.
- Establish performance expectations, conduct evaluations, and support professional development and succession planning.
- Participate in recruiting, interviewing, hiring, onboarding, and retention of team members.
- Address employee relations, performance concerns, and corrective action in accordance with company policy.
- Ensure adequate staffing coverage across service lines while supporting operational and patient care needs.
- Promote a positive, collaborative work environment that supports employee engagement, productivity, and exceptional patient care.
VALUES:- Patient First - Keeping the patient at the center of everything we do
- Accountability - Taking responsibility for our actions
- Commitment & Care - Upholding FCS vision through every action
- Team - Working together, one team, one mission
