Full Job Description
Position Details
Position Status: Regular Full Time Location: Southport, Employee Compensation & Benefits Management BW Hours: 77.50 FTE: 1.00 Shift: Days Shift Times: [redacted] Union: Non Union Professional PCN: SPTWFSS01 Rate of Pay: $34.65 - $48.26
Date Competition Closes: October 21, 2026
The Opportunity
Position Summary:
Reporting to the Lead, Workforce Applications & Systems Solutions, the Workforce Applications & Systems Specialist provides operational and technical support for workforce applications and related business processes, including Workforce Management (WFM), PeopleSoft, Automated Shift Callout (ASC), and other integrated workforce systems.
The Specialist supports the administration, maintenance, optimization, and ongoing operation of workforce technologies by
troubleshooting issues, coordinating system activities, maintaining data integrity, supporting rotation management processes,
and assisting with system enhancements and implementations. The role serves as a key resource for leaders, scheduling staff,
Human Resources, Payroll, and other stakeholders by providing system expertise, user support, reporting, and business process analysis.
The position works under the direction of the Lead, Workforce Applications & Systems Solutions to ensure workforce systems
are reliable, compliant, and aligned with operational requirements while promoting exceptional customer service and continuous
improvement.
Qualifications & Experience:
• Degree or diploma in Information Technology, Business Administration, Human Resources, Health Informatics, Health Administration, or a related discipline.
• Working knowledge of Workforce Management (WFM) Scheduling Systems, Automated Shift Callout (ASC), PeopleSoft or
comparable systems.
• Understanding of workforce scheduling, payroll, HR processes and workforce administration practices.
• Strong understanding of collective agreements, employment standards, privacy legislation and organizational policies, with the
ability to evaluate their impact on workforce management systems and translate requirements into system configurations, business processes, reporting, audits, data validation activities and operational compliance controls.
• Proficiency in Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint, Teams, and Visio.
• Strong verbal and written communication skills with the ability to communicate complex technical information to both technical
and non-technical audiences.
• Ability to manage competing priorities and work independently within established guidelines.
