What's the role?The Technical Sales and Education Specialist serves as a strategic education and performance partner responsible for advancing customer success, sales effectiveness and business growth across ZEISS Vision Care US. This role supports two critical audiences:
- Customers: Eye Care Professionals (ECPs) and their teams across both private practice and retail channels
- ZEISS Sales Professionals: Sales representatives and business development teams
For customers, the Specialist facilitates and delivers comprehensive onboarding, clinical product education, optical training and practice development programs that enhance professional expertise, strengthen confidence in ZEISS solutions and support long-term customer success. The Specialist also brings contact lens expertise to professional education for ECPs and their teams.
For the sales organization, the Specialist serves as a performance consultant and coach, providing onboarding support, field coaching, sales enablement and capability-building initiatives that accelerate competency development, reinforce consultative selling behaviors and drive consistent commercial execution.
Through the delivery of high-impact learning experiences and strategic coaching, this role helps position ZEISS as both the partner of choice for professional development and the trusted leader in vision care solutions.
Sound Interesting? Here's what you'll do:- Lead the facilitation and execution of strategic education and capability-building initiatives that enhance customer success, accelerate sales performance and support ZEISS Vision Care US business objectives.
- Partner with Regional Managers, sales representatives and key customer stakeholders to assess capability gaps, identify growth opportunities and develop customized education strategies that drive account adoption, retention and expansion.
- Deliver customer education during the onboarding process for new accounts, ensuring ECPs are fully equipped with the clinical knowledge and product confidence needed to build a strong foundation for the ZEISS relationship, including ensuring ZEISS lenses are properly downloaded and configured within the customer's practice management systems.
- Serve as a strategic learning consultant for ECP professional education programs, National Sales Meetings, association conferences, trade shows, and customer-facing events to ensure consistent delivery of the ZEISS value proposition.
- Collaborate with Sales Leadership to strengthen commercial effectiveness through new hire onboarding, field coaching, co-travels and targeted development plans that accelerate sales representative proficiency and success.
- Deliver and support clinical, optical and American Board of Opticianry (ABO) and National Contact Lens Examiners (NCLE) education programs for ZEISS employees, customers and industry partners, ensuring alignment with evolving market, customer and business needs.
- Contribute subject matter expertise to the development and continuous improvement of learning curricula, educational content, tools and resources that support strategic business priorities and commercial initiatives.
- Establish and monitor key performance indicators, learning effectiveness measures and business impact metrics to evaluate program success, demonstrate return on investment and drive continuous improvement.
- Act as a trusted advisor and cross-functional partner to Sales, Marketing and Commercial Leadership teams to identify opportunities that strengthen customer engagement, sales capability and market growth.
- Perform other duties as assigned.
Do you qualify?- Bachelors degree in related field preferred
- ABO and NCLE certification required
- A minimum of 3 years of optical sales experience.
- A minimum of 3 years of professional level training and development experience in group presentations, one-on-one coaching and program management/administration.
- Prior experience working as a sales representative.
- Familiarity with the Challenger Sales Methodology.
- Familiarity with Salesforce.
- Demonstrated ability to successfully deliver sales and product training programs utilizing skills in facilitation
- Demonstrated expertise in contact lenses and the ability to translate that expertise into clear, practical education for Eye Care Professionals and their teams. Exceptional product knowledge and a deep understanding of the market.
- Sales and/or training experience to the Eye Care Professional preferred
- Ability to take initiative and ownership for project creation and effectively execute while utilizing effectiveness assessments along with improvement as appropriate
- Trainer certifications with recognized vendors to align with company and department objectives and initiatives
- Understanding of Rx lab operations is desired
- Excellent facilitation management and interpersonal relationship skills
- Strong organizational, planning, project management, problem resolution, communication, presentation, facilitation, and influencing skills required. Strong analytical and organization diagnosis skills
- Exceptional knowledge of product, deep understanding of market
- Demonstrated ability to take initiative and work independently, in a team environment and work effectively at all levels of the company.
- Act with integrity and demonstrates ethical behavior in all matters with all stakeholders.
- Maintain a high level of energy, enthusiasm, engagement and commitment to action.
- Outstanding oral and written communication skills including presentation skills, strong project management skills required
- Demonstrated proficiency in Microsoft Office applications including Word, PowerPoint, Outlook and Excel
The annual pay range for this position is $100,00 - $115,000.
The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.
This position is eligible for a Performance Bonus.
We have world class benefits to support you as an employee at ZEISS:- Medical
- Vision
- Dental
- 401k Matching
- Employee Assistance Programs
- Vacation and sick pay from your first day
Your ZEISS Recruiting Team:
Christina Choing
