Description

Position at MTA Headquarters

JOB TITLE:

Specialist Software Engineer

SALARY RANGE:

$114,070 - $134,641

DEPT/DIV:

Information Technology

SUPERVISOR:

Senior Director, Product Development

LOCATION:

2 Broadway, New York, NY 10004

HOURS OF WORK:

9:00 am - 5:30 pm (7.5 hours/day) or as required

This position is eligible for teleworking, which is currently 2 days per week. New hires are eligible to apply 30 days after their effective date of hire.

Job Summary

Software engineers are responsible for designing, coding, verifying, testing, documenting, amending, and refactoring programs/scripts and integration software services, and maintaining high-quality software to meet business and customer needs. Software Engineers perform coding, debugging, testing, project management, and troubleshooting/maintenance throughout the software development lifecycle. Software Engineers gather information, perform analysis, and elicit the details of user requirements in discussion with users. Contribute software development methods, tools, and techniques and apply agreed standards and tools to achieve well-engineered outcomes.

Responsibilities

• Requirements Management: Defines and manages scoping and requirements definition and ensures traceability to source.
• Software Design & Development: Designs, codes, verifies, tests, documents, amends, and refactors complex programs/scripts and integration software services. Uses appropriate modelling techniques following agreed software design standards, guidelines, patterns, and methodology.
• Testing: Develops and executes test plans and test cases; implements scalable and reliable automated tests and frameworks.
• Acceptance Testing: Develops acceptance criteria related to functional and non-functional requirements, business processes, features, user stories, and business rules.
• User Experience Evaluation: Selects appropriate tools and techniques to evaluate user experiences of systems, products, services, or devices, and validates that security, usability, and accessibility requirements have been met.
• Configuration Management: Develops, configures, and maintains tools to identify, track, log, and maintain accurate, complete, and current system information; develops and maintains associated operational documentation.
• Application Support: Maintains application support processes and uses application management software tools to investigate issues, prioritize and diagnose incidents, collect performance statistics, and create reports.
• Project/Product Management: Defines, documents, and executes small projects or subprojects. May act as product owner for one or more lower-value products or services, managing elements of the product life cycle to meet customer/user needs and achieve financial or other targets.
• Quality & Safety Assurance: Plans, organizes, and conducts quality and safety assessments, and suggests opportunities for improvement. Contributes to identifying, analyzing, and documenting hazards and safety risks.
• Supplier Management: Monitors and reports on supplier performance, customer satisfaction, adherence to security requirements, and market intelligence.
• Skills Development: Continuously develops and maintains personal knowledge of software engineering practices, emerging trends, and technologies.
• May mentor less experienced staff
• Performs other duties and tasks
• May need to work outside of normal work hours (i.e., evenings and weekends)
• Travel may be required to other MTA locations or external sites
• Complies with all policies and standards
• Observes the work performed by contractors, as applicable
• Reviews invoices and approves them if the work has contractual standards, as applicable
• Addresses performance issues with the contractor when possible, as applicable
• Escalates issues to other parties when needed, as applicable

Required Qualifications

• Bachelor's Degree in Arts/Sciences (BA/BS). An equivalent combination of education and experience may be considered instead of a degree.
• Minimum 3 years of relevant experience.
• Certified Software Engineer or equivalent, Agile Project Management, technical certifications relevant to the specific position (and software products and toolsets used in that position), and experience with the System Development Life Cycle with the specific methodologies in use in the Department is preferred.
• A software engineering industry certification is preferred, including but not limited to: Certified Scrum Developer (CSD), Certified Scrum Master (CSM), Certified Software Development Professional (CSDP), Certified Secure Software Lifecycle Professional (CSSLP), Amazon Certified: AWS Certified Developer, Microsoft Certified: Azure Developer, Certified Software Test Professional (CSTP)

Knowledge, Skills and Abilities

• Must know about MS Rapid Application Development.
• Must know the Azure Cloud environment, including Azure Logic Apps, Azure Functions, and Power Platform.
• Hands-on programming experience in a business setting.
• Proficiency in at least one software engineering methodology, including but not limited to: Agile, DevOps, Extreme Programming (XP), Rapid Application Development (RAD).
• Experience applying a structured validation and testing method, including but not limited to: Unit Testing, Integration Testing, System Testing, Acceptance Testing, Regression Testing.
• Proficient collaboration skills to ensure design specifications are seamlessly implemented by the development team.
• Proficient with version control e.g. GIT
• Demonstrated ability to work independently and navigate organizational ambiguity.
• Effective written and verbal communication skills
• Proficient in Programming Languages, e.g., C#
• Proficient in Software Testing
• Programming experience with the following language(s), including but not limited to, e.g Ruby, Python, Java, C++, COBOL, MS-SQL Developer, Oracle, .Net, DBA, JavaScript, Java, File management experience.
• Familiarity with the following vendor-specific platforms, including but not limited to: List here (e.g. Azure, Windows Server platforms, RESTful APIs, or Linux)
• Experience administering and developing workflows and specialized UIs in Alfresco or other Document Management systems
• Data Structures and Algorithms (Thorough Knowledge/Fully Proficient)
• Database Management (Thorough Knowledge/Fully Proficient)
• Web Development (Thorough Knowledge/Fully Proficient)
• DevOps (Thorough Knowledge/Fully Proficient)
• Operating Systems (Thorough Knowledge/Fully Proficient)
• Cybersecurity, including encryption and authentication (Thorough Knowledge/Fully Proficient)
• Cloud Computing (Thorough Knowledge/Fully Proficient)
• Active Listening, Attention to Detail, Customer Service
• Prioritization, Problem-Solving, Effective Verbal and Written Communication

Competencies

Core Competency

Proficiency Level

Competency Definition

Cultivates Innovation

Capable

Creating new and better ways for the organization to be successful

Customer Focus

Capable

Building strong customer relationships and delivering customer-centric solutions

Communicates Effectively

Adept

Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences

Tech Savvy

Capable

Anticipating and adopting innovations in business-building digital and technology applications

Technical Skills

Capable

Specialized knowledge and expertise on tools, programs, domains, platforms, and products used for specific tasks

Values Diversity

Adept

Recognizing the value that different perspectives and cultures bring to an organization

Collaborates

Adept

Building partnerships and working collaboratively with others to meet shared objectives

Other Information

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the "Commission").