Role description
Roles and Responsibilities
Production Monitoring Support
1 Liaise with the L1 Production Support Team to monitor daily batch jobs ETL workflows and database processes
2 Identify investigate and resolve production issues across Informatica Intelligent Data Management Cloud IDMC Oracle and distributed systems
3 Perform root cause analysis and implement preventive measures to minimize recurring failures
Incident Problem Management
1 Manage incidents using enterprise tools such as ITSM JIRA and ServiceNow
2 Escalate issues to the appropriate teams when necessary and ensure timely followup
3 Document incidents resolutions and workarounds to support knowledge base updates
Stakeholder Communication
1 Act as the primary liaison with the L1 Production Support Team for production incidents impacting data and ETL processes
2 Provide timely updates to business stakeholders on issue status progress and resolution timelines
3 Collaborate with development and QA teams to address recurring production issues
Continuous Improvement
1 Recommend process improvements to enhance system stability and reduce manual effort
2 Assist in implementing automation for routine production monitoring activities
3 Support release management activities to ensure smooth production deployments
Required Qualifications
1 Strong experience with Informatica PowerCenter including monitoring debugging and workflowsession troubleshooting
2 Proficiency in Oracle SQLPLSQL for query tuning data validation and issue resolution
3 Proficiency in Python scripting
4 Knowledge of UnixLinux shell scripting for log analysis and job monitoring
5 Familiarity with job scheduling tools such as ControlM and Autosys
6 Experience working with MuleSoft and other API technologies
7 Experience with source control repositories SVN Bitbucket and continuous integrationdeployment tools IBM UBuild Jenkins IBM UDeploy Ansible
Desired Qualifications
1 Strong analytical and problemsolving skills
2 Excellent communication skills for stakeholder engagement and incident coordination
3 Ability to perform effectively in a fastpaced production support environment
