Strong communication skills, both written and verbal
Proficient in Microsoft Office, especially Excel
Ability to build and maintain business relationships
Valid driver's license with compliant driving record
Willingness to travel locally up to 50% of the time
Responsibilities
Manage and operate Special Projects according to growth objectives
Engage regularly with assigned mission-critical MEP accounts
Analyze and propose mechanical system improvements to customers
Develop strong customer relationships to position the company as a trusted source
Coordinate with operational teams to ensure efficient service delivery
Prepare project documentation for effective cost management
Monitor project costs and oversee billing and receivables
Benefits
Comprehensive medical, dental, and vision coverage
401K plan with company match
Health Savings Account (HSA) and Flexible Spending Account (FSA) options
Award-winning professional development opportunities
Supportive company culture with Employee Resource Groups (ERGs)
Flexible career pathing and mobility options
Full Job Description
The Benefits & Perks...
Base salary range of $110K - $125K + Special Projects Commission Plan
Full portfolio of medical, dental, and vision benefits, along with 401K plan and company match.
HSA, FSA, and life insurance offerings.
Maximize your professional development with our award-winning Learning & Engagement team.
Engage in our "We Care" culture through our ERGs, brought to you by EMBRACE.
Career pathing flexibility and mobility.
Who You Are...
As Special Projects Manager, you will be responsible for managing and operating the Special Projects in accordance with annual operating and growth objectives. This role is typically assigned to 1-3 accounts. Special Projects are generally defined as T&M, fixed price work orders or small projects less than $500K which are completed in four (4) weeks or less.
This Position...
Some examples of the work you might do includes:
Assumes responsibility for achievement of their individual sales and operational gross profit goals.
Proactively manages accounts by dedicating 100% of his/her time to selected and assigned mission critical MEP accounts that are aligned with the branch's niche as a technical MEP specialist.
Makes routine customer visits daily and/or weekly for regular interaction and customer attention.
Develops excellent customer relationships by positioning the company to be the first call, "go-to" trusted source for operational maintenance and improvement of the customers mechanical systems.
Proactively analyzes mechanical systems to develop repair, replacement, upgrade, or retrofit recommendations for customers, and presents findings/estimates to the customer with the goal of closing a sale and providing excellent customer service.
Understands customer spending habits and approval limits and is skilled at pricing and presenting proposals accordingly.
Manages small teams of technical field personnel prepared to respond quickly to pressing "on demand" emergency needs, scheduled repairs, replacements and/or planned projects with professionalism and efficiency.
Plans and manages work with a unique understanding of the customer's ongoing operations in mind resulting in minimal disruption to the customer's business objectives.
Partners with the service coordinator and/or field operations staff to plan out daily and weekly manpower needs to support the customers.
Understands the company's capabilities and actively collaborates across the branch to ensure a seamless customer experience and capture additional wallet share through the deployment of personnel and/or staff needed to propose the branch's full suite of sales offerings.
Collaborates with Account Executives, Account Managers, Sales Representatives, Special Projects Managers, Areas Service Managers and major project operations teams to ensure client needs are met.
Promptly reviews work on site, performs material, labor and equipment take-offs, writes bid scope proposals and submits for acceptance and approval.
Prepares project booking documents allowing for efficient cost management.
Manages costs by promptly expediting materials, equipment, and parts in a timely and cost-effective manner
Ensures all work is billed promptly upon completion or per the terms of appropriate contract documents.
Monitors payment of customer invoices and follows up on all receivables over 60 days past due.
Participates in strategic account planning exercises to increase recurring revenue from captive accounts
Trains and develops new SPD management and field supervisory personnel as required.
What You Need...
5+ years of hands-on, industry-specific experience
Demonstrated ability to engage in effective collaboration and communication (both written and verbal).
Strong computer skills, including proficiency with Microsoft Office (Excel in particular).
Capacity to leverage interpersonal skills to develop and enhance business relationships.
Must have a valid driver's license.
Must have a driving record compliant with the Company's policies and MVR requirements, and consent to ongoing driving record monitoring by the Company.
Ability to travel locally up to 50% of the time to meet customers, attend meetings, entertain, etc.
Preferred Qualifications:
Bachelor's Degree or Previous experience in technical skilled trades execution, most notably hydronic and plumbing system installation, service or maintenance.
Demonstration of both sales and operational experience.
Self Starter who is looking to solve problems and create solutions directly with customer.
Familiarity with back of house facilities maintenance staff personnel and operations.
Conduct Standards:
Maintains appropriate Company confidentiality at all times.
Protects the assets of the Company and ethically upholds the Code of Conduct & Ethics in all situations.
Cultivates and promotes the "Hearts & Minds" safety culture.
Consistently exemplifies the Core Values of the Company (we CARE, we act with INTEGRITY, we are INNOVATIVE, and we are ACCOUNTABLE).
Work Environment:
This position operates primarily in a professional office environment, and routinely utilizes standard office equipment, such as computers, phones, copiers, and filing cabinets.
Work tasks may occasionally necessitate travel to local job sites, which means intermittent exposure to the conditions typically associated with a construction site.
Physical Demands:
In performing the duties of this job, the incumbent is regularly required to walk, talk, stand, hear, perform repetitive motion, and possess an appropriate degree of both visual acuity and manual dexterity.
This is considered a sedentary work position, which means possible exertion up to ten (10) pounds of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
This job description is intended to describe the general nature of work being performed by the individual who assumes this role, not an exhaustive list of responsibilities. Duties, responsibilities, and activities may change at any time, with or without notice, as business needs dictate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
