Group/Division
The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description/Preferred Qualifications

Responsibilities

• Single point of contact for regional counterparts on the Spares Demand Planning team.
• Manage communications and messaging between customer regions and internal planning counterparts.
• Drive Spares Delivery Performance across all products for your region by reviewing stocking levels, replenishments, field demand behavior and upcoming ramp.
• Translate regional/customer requests into a problem statement for review with HQ team. Driving appropriate review and response to field
• Monitor and report out Fill Rate Performance v. Fill Rate Targets and Planned vs. Actual Inventory
• Perform miss analysis and drive cross-functional actions that impact current and future Fill Rate performance.
• Assessment of spare part plan to ensure coverage is sufficient to meet requirements.
• Ability to recognize process gaps and drive improvements holistically across cross functional teams
• Conduct ramp readiness reviews for spares support within assigned region.
• Collaborate with key stakeholders across KLA to improve customer experience and develop mechanisms that support operational excellence
• Educate internal stakeholders of metrics, planning methodologies and support entitlements
• Provide crisp and timely communication on developing issues to relevant internal and external customers. Keep leadership informed of customer impact and progress of recovery efforts

Preferred Qualifications:

• Bachelor's degree plus 3+ years of related experience. BS or BA, preferably in a relevant field such as Business, Supply Chain Management, Logistics, Data Analytics.
• High proficiency in MS Excel;, SQL a plus
• Experience with trade and compliance regulations is a plus.
• Experience with inventory planning is required.
• Critical thinking and strong analytical skills: ability to collect, organize, and analyze data to support demand and supply optimization.
• Ability to work well on cross-functional teams in multiple locations and time zones.
• Excellent communication/presentation, organizational, analytical, leadership, and interpersonal skills. Candidate must be self-driven, independent, yet strong collaboration skills.
• Demonstrated ability to effectively deal with ambiguity, identify gaps, and implement innovative solutions to increase operational efficiency. Use professional concepts and company objectives to resolve sophisticated issues in creative and effective ways.
• Successful candidates must have clear sense of urgency and adaptability to fast moving and highly competitive industry.
• Must be able to work on multiple projects in parallel as needed.

Minimum Qualifications

• 5 years of related experience with a Bachelors degree; or 3 years experience with a Master's degree; or equivalent experience

Base Pay Range: $77,800.00 - $132,300.00 Annually

Primary Location: USA-MI-Ann Arbor-KLA

KLA's total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.