The Role:As we prepare to open our new centre in Los Angeles, we are excited to welcome a
Therapist Manager who will play an instrumental role in launching and leading our Massage Therapy operations and bringing the AIRE experience to life.
In this role, you will lead, inspire, and develop our Massage Therapy team, oversee daily treatment operations, and ensure every guest receives an exceptional experience through personalized care, attention to detail, and the highest standards of service and relaxation.
Key Responsibilities:Customer Experience- Develop and supervise the Therapist Department, (30) Therapists and (2) Assistant Therapist Managers, ensuring treatments consistently meet AIRE's service and quality standards.
- Ensure the treatment environment and team presentation are aligned with AIRE guidelines and standards.
- Monitor adherence to treatment protocols, procedures, and service standards.
- Ensure new treatments, experiences, protocols, and processes are effectively implemented.
- Identify and resolve any issues or special situations that may affect the guest experience.
Management- Lead daily briefings and coordinate with other operational departments on VIP guests, groups, maintenance matters, and other relevant operational information.
- Monitor product inventory and ensure appropriate stock levels.
- Prepare and share relevant incident, improvement, and operational reports with the management team.
People Management- Recruit, onboard, train, and develop the Therapist team.
- Provide regular feedback and support team performance and professional development.
- Foster a positive, collaborative, and high-performing team environment aligned with AIRE standards.
- Manage team schedules, holidays, shifts, and operational needs.
- Design and follow up on the team's annual training plan.
Who You Are:- You have at least 3 years of experience managing spa, wellness, or aesthetics operations, including team coordination, scheduling, service standards, and operational results.
- You have 4+ years of experience in wellness, aesthetics, hospitality, or other high-service environments.
- Previous experience as a Therapist or Esthetician is highly valued, although not essential.
- You have proven experience leading, developing, and motivating teams, with a hands-on leadership style.
- You are customer-focused and passionate about delivering exceptional guest experiences.
- You are proactive, detail-oriented, and able to think quickly and analytically when solving problems.
- You are comfortable working under pressure and able to maintain high standards in a fast-paced environment.
- You are confident using Microsoft Office 365 and reservation/booking systems.
- You hold the appropriate professional licence or qualification required in California to oversee and/or perform the relevant treatments.
- You are flexible and able to work nights, weekends, and holidays when required.
Why You Should Join Us:- Pay: $85,000 -$90,000/yearly.
- Comprehensive Medical, Dental & Vision Insurance.
- 401(k) Savings Plan.
- Paid Time Off.
- Paid Sick Leave.
- Commuter Benefits Program.
- Complimentary Monthly Bath Experience.
- Friends & Family Discounts.
- Career growth within a rapidly expanding international luxury hospitality company.
- Employee Referral Bonus Program.
- Team spirit is our greatest asset! 4aa We are proud to have a welcoming and inclusive work environment where everyone's opinions and backgrounds are heard and respected.
