Xometry is seeking a solution-oriented Team Lead for its Sourcing Department. This role involves leading a team of Sourcing Specialists and Coordinators to resolve the company's most complex manufacturing challenges, while also driving customer-first resolutions for its most complex projects. The Team Lead will provide hands-on leadership, coaching, and support to ensure efficient order placement, high-quality customer outcomes, and adherence to key performance metrics.
This role combines people leadership with: technical problem-solving; customer and supplier negotiations; and strategic problem-solving within a rapidly growing department. The ideal candidate is a leader who is comfortable guiding others while balancing their own high-risk orders.
Day to Day: - Lead a team of sourcing professionals throughout the order recovery process and provide coaching, direction, and real-time guidance as appropriate.
- Serve as a subject matter expert for advanced recovery strategies, supplier and customer negotiations, and provide support to overcome complex sourcing challenges.
- Prioritize escalations and redistribute your team's workload as needed to achieve the team's overall KPIs
- Maintain strong cross-functional relationships with internal teams (Design Engineers, Manual Quoting Team, Sales, etc.) to coordinate recovery plans
- Independently manage your queue of high-risk / high-visibility escalations
Skills: - Capable of providing clear direction, feedback, and organized escalation summaries (communicated both verbally and in writing) for your team members and internal and external customers
- Advanced problem-solving and decision-making skills, particularly in high-pressure or time-sensitive situations
- Strong organizational and time management skills with the ability to triage and prioritize multiple simultaneous escalations
- Comfortable working independently while staying responsive and available to team members
- Proficiency with the Google Workspace (Docs and Sheets) or their Microsoft equivalents
- Familiarity with Salesforce, Looker, and any CAD software is a plus
Qualifications: - Bachelor's degree in Business, Supply Chain, Commerce, or a related field preferred
- 3+ years of client-facing and vendor-facing experience, preferably in the manufacturing space
- 2+ years of team leadership or mentoring experience, ideally in an operations, sourcing, or customer-facing environment
- Demonstrated success managing escalated or complex workplace situations with clear communication and strong follow-through
The estimated base salary range for new hires into this role is $73,000- $89,000 annually depending on factors such as job-related skills, relevant experience, and location. We also offer a competitive benefits package, including 401(k) match, medical, dental and vision insurance; life and disability insurance; generous paid time off including vacation, sick leave, floating and fixed holidays, maternity and bonding leave; EAP, other wellbeing resources; and much more.
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