5-7 years in solutions engineering or related field
Experience in guiding enterprise clients through technical implementation
Strong understanding of API technology and integrations
Proven ability to lead technical discovery sessions
Background in startup environments, ideally from Series B to F
Excellent presentation and educational skills
Bonus: Hands-on experience in developing voice solutions
Responsibilities
Ramp up on Vapi's system architecture and API functionalities
Lead proactive technical discovery and integration scoping
Collaborate with Account Executives to prototype solutions
Manage end-to-end enterprise sales cycles and pilot programs
Support the onboarding and education of enterprise clients
Benefits
Competitive salary with equity ownership
Comprehensive medical, dental, and vision benefits
Quarterly offsite team-building activities
Flexible time-off policy
Catered meals, transportation assistance, and wellness stipends
Full Job Description
What You'll Do:
30 days: Ramp on Vapi's architecture, build your own voice agents end-to-end, and learn how customers build with our APIs.
60 days: Lead technical discovery, scope integrations with telephony, CRM, and backend systems, and prototype voice agent solutions alongside AEs.
90 days: Own the technical side of strategic enterprise sales cycles and pilots end-to-end with AEs, from first demo through security review and production handoff.
Ongoing: Build reusable demos, reference architectures, and documentation. Bring customer feedback to Product and Engineering to influence the roadmap.
Who You Are:
3+ years in solutions engineering, sales engineering, forward deployed engineering, or a similar customer-facing technical role.
You've worked at a high-growth company somewhere between Series B and Series F.
You're a world-class educator who can explain complex systems to engineers and executives alike.
You're hands-on with code. You're comfortable with REST APIs, webhooks, and scripting in Python or JavaScript, and you can build a working prototype quickly.
Experience with telephony, contact center platforms, or LLM-based applications is a strong plus.
You stay calm and resourceful when a live demo or pilot goes sideways.
Bonus: You've built your own startup.
What We Offer:
Real stake: We offer a competitive salary and excellent equity ownership
Comprehensive health coverage: medical, dental, and vision plans
Team love: We love hanging out, and we do quarterly off-sites
Flexible time off: take what you need
More: catered meals, transportation, gym, and a $10k annual L&D budget
