4+ years in a technical customer-facing role like pre-sales engineering or solutions architecture.
Ability to write code for integration, understand API responses, and troubleshoot without engineering assistance.
Experience with voice, telephony, or contact center systems such as SIP, Twilio, or Genesys.
Strong communication skills to engage both technical and executive audiences at appropriate levels of detail.
Passionate about technical sales processes including discovery, POCs, and objection handling.
Responsibilities
Learn Vapi's products, customer use cases, and sales processes within the first 30 days.
Conduct technical discovery and demos for enterprise deals by the end of 60 days.
Collaborate with AEs on account strategy and design customer-specific demos.
Lead technical aspects of enterprise deals from initial contact to go-live within 90 days.
Create reusable artifacts and document integration patterns for the sales team.
Benefits
Competitive salary and equity ownership.
Comprehensive health coverage including medical, dental, and vision.
Quarterly team off-sites to foster relationships and collaboration.
Flexible time off policy allowing employees to take the time they need.
Additional perks include catered meals, transportation support, a gym, and a substantial annual learning and development budget.
Full Job Description
What You'll Do:
30 days: Ramp on Vapi's architecture, build your own voice agents end-to-end, and learn how customers build with our APIs.
60 days: Lead technical discovery, scope integrations with telephony, CRM, and backend systems, and prototype voice agent solutions alongside AEs.
90 days: Own the technical side of strategic enterprise sales cycles and pilots end-to-end with AEs, from first demo through security review and production handoff.
Ongoing: Build reusable demos, reference architectures, and documentation. Bring customer feedback to Product and Engineering to influence the roadmap.
Who You Are:
3+ years in solutions engineering, sales engineering, forward deployed engineering, or a similar customer-facing technical role.
You've worked at a high-growth company somewhere between Series B and Series F.
You're a world-class educator who can explain complex systems to engineers and executives alike.
You're hands-on with code. You're comfortable with REST APIs, webhooks, and scripting in Python or JavaScript, and you can build a working prototype quickly.
Experience with telephony, contact center platforms, or LLM-based applications is a strong plus.
You stay calm and resourceful when a live demo or pilot goes sideways.
Bonus: You've built your own startup.
What We Offer:
Real stake: We offer a competitive salary and excellent equity ownership
Comprehensive health coverage: medical, dental, and vision plans
Team love: We love hanging out, and we do quarterly off-sites
Flexible time off: take what you need
More: catered meals, transportation, gym, and a $10k annual L&D budget
