3+ years as a Solutions Engineer, Implementation Consultant, Support Engineer, or Software Developer with customer-facing experience.
Hands-on experience with programming languages and frameworks (JavaScript, Python, Node.js, etc.).
Excellent communication and presentation skills.
Strong problem-solving abilities with a proactive approach.
Responsibilities
Understand customer pain points and create tailored implementation plans.
Develop best practices and educational content for error and performance management.
Act as a subject-matter expert to guide customers on software engineering best practices.
Conduct workshops to boost customer engagement and product adoption.
Collaborate cross-functionally to provide feedback impacting product development.
Benefits
Incentive compensation and equity grants.
Paid time off and flexible working environment.
Group health insurance coverage.
Full Job Description
About the role:
The Solutions Engineering team at Sentry is responsible for helping our largest customers successfully embed Sentry into their applications and workflows, from integrating our SDK to making sure alerts and issues make it to the right place at the right time. Solutions Engineers will be interfacing with customers to ensure optimal implementation and utilization ensuring that:
Developers can effectively identify and resolve slowdowns and errors in their applications.
Development teams increase developer productivity and customer satisfaction.
In this role you will
Understand customers' pain points and objectives and translate those into implementation and onboarding plans to meet those objectives and demonstrate business value.
Develop best practices, educational offerings, and content around error and performance management, open-source, or the Sentry product (ex: "how-to" articles and/or videos on specific functionality of the product).
Act as a trusted advisor and subject-matter expert for customers to assist with instrumenting software engineering and monitoring best practices
Provide workshop-level interaction to customers in order to drive the maturity of use and broader adoption.
Work cross-functionally (internally) to provide feedback to the product and development teams and align Sentry's product roadmap with improving time to value-delivered.
You'll love this job if you
Enjoy talking about technology and interfacing with engineers and engineering leaders.
Appreciate working in a dynamic environment, on a variety of projects with customers from lots of different industries.
Love flexing your creative brain by developing solutions, resources, and content from scratch (scripts, code samples, demos, sales-consumable collateral/documents, etc.).
Have a fast-paced, results-driven mindset.
Love developer tools, open-source, and/or all things software development life cycle!
Qualifications
3+ years as a Solutions Engineer (preferred), Implementation Consultant, Support Engineer, or Software Developer with experience leading projects and/or working with customers.
Please note- we're hiring a variety of levels so if you are interested but have less or more experience- please still apply!
Hands-on experience working with programming languages and frameworks including JavaScript, Python, Node.js, Java, PHP, .NET, Ruby, React, React Native, Mobile Native (iOS and/or Android), etc.
Possess excellent communication and presentation skills.
Problem solver, knowledgable, and can-doer
The base salary range (or hourly wage range, if applicable) that Sentry reasonably expects to pay for this position is $140,000 to $190,000 USD. A successful candidate's actual base salary (or hourly wage) amount will be determined by a variety of relevant factors including, without limitation, the candidate's work location, education, work and other relevant experience, skills, and job-related knowledge. A successful candidate will be eligible to participate in Sentry's employee benefit plans/programs applicable to the candidate's position (including incentive compensation, equity grants, paid time off, and group health insurance coverage). See Sentry Benefits for more details about the Company's benefit plans/programs.
