Job PurposeAs a Solutions Engineer, you'll be the technical linchpin of our Go-to-Market team - proving value fast in evaluations, de-risking technical decisions, and converting pilots into scalable, recurring revenue. You'll architect intelligent, real-world-aware solutions that unlock the full potential of PredictHQ, while delivering a consistent, high-quality sales experience and a seamless activation that bridges the pre-sales promise with post-sales reality.
You'll support both acquisition and expansion, collaborating with Sales, Product, and Engineering to:
- Qualify opportunities, define use cases, and shape tailored Customer Solution Architectures
- Be the technical lead for customer evaluations and pilots, proving value through measurable outcomes
- Own onboarding delivery to ensure seamless implementation and use case activation
- Influence product evolution by feeding learnings back into our roadmap
⚙What You'll DoDiscovery & Solution Design (Pre-Sales)- Partner with AEs to run deep technical discovery: understand customer goals, data workflows, forecasting processes, and technical maturity
- Uncover use cases beyond what the customer initially presents by learning how they operate today and identifying where our products can add additional value
- Determine product fit and architect scalable, repeatable solutions built with our products
- Own and maintain the Customer Solution Architecture, your blueprint for customer success from discovery to onboarding
Evaluation & Solution Design (Pre-Sales)- Design and execute technical evaluations via API aligned to defined success criteria
- Interpret evaluation results and present them as a compelling narrative that connects technical performance to business impact.
- Guide customers through next steps, whether that's running a back-test on their side, exploring additional data, or defining a path to production
- Manage evaluations with clear milestones, deliverables, and timelines
Implementation & Activation (Post-Sales)- Lead implementation technical kickoff: confirm solution design, timelines, and responsibilities
- Ensure continuity between what was committed during pre-sales and what gets delivered in implementation
- Work alongside customer technical teams to support integration into their existing data workflows and systems
- Validate end-to-end implementation and confirm use case activation is delivering expected value
- Finalize the Customer Solution Architecture with implementation notes and hand off to Account Executives or Managers
Expansion & Enablement- Partner with AEs and Account Managers to support expansion within existing customers, bringing technical depth to growth conversations
- Assess how customers are currently using our data and intelligence, identify underutilized capabilities, and recommend ways to extend into new use cases
- Bring the same consultative discovery rigor to expansion as to new deals, understanding what has changed in the customer's business since initial implementation
- Help customers see the full potential of what they already have access to and where additional value can be unlocked
Product & Strategy Alignment- Serve as the voice of the customer, bringing insights from across the full lifecycle (pre-sales, implementation, and expansion) to inform product roadmap and priorities
- Translate patterns from onboarding and customer feedback into actionable improvements for GTM processes and technical resources
- Champion simplification and use-case clarity across all technical touchpoints
🤝 What You'll Bring- 3-5 years of industry experience with 1-2 years of experience as a Sales or Solutions Engineer.
- API & data fluency: Comfortable with API-centric/data-pipeline architectures; able to quantify forecasting impact and business value.
- Experience with data science, specifically demand forecasting, time-series modelling or applied analytics
- Broad experience using APIs, building dataframes, and comfort with managing large-scale database integrations (BigQuery, Azure, Snowflake, etc.).
- Experience in Python (and/or other programming languages) to build, execute, and adjust scripts.
- Strong consultative discovery skills, able to go beyond surface requirements, understand how customers work today, and surface opportunities they have not yet identified
- Proven success guiding enterprise customers through pre-sales, implementation and scale
- Experience partnering closely with Sales, Product, Engineering and Data Science to foster cross-functional collaboration
- Outstanding communication skills, able to present to C-suite and technical stakeholders alike, translating technical results into clear business narratives
- Builder mindset, create templates, reference code, and instruments so great work scales.
- Ability to travel and be on site with customers as required (20-30% of your time).
General- The salary range for hiring for this position is $140,000 - $160,000 base, plus a variable component
- Based in New York, this role follows our hybrid approach - combining the flexibility of working from home with time in the office to foster team connection and collaboration.
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Benefits- Health Insurance administered by Sequoia One
- Paid Birthday Leave and Paid Family and Friends Day Leave
- Strong focus on your training and development
- 10 weeks of fully paid parental leave
- Flexible work arrangements
- A hybrid work environment centred on collaboration, agility and fun
- Options in a fast-growing company in its early stages
- $500 annual stipend to support your work-from-home setup
