About the RoleWe're looking for a
Solutions Engineer, Power to lead customer deployments from kickoff through go-live. You will combine plant systems knowledge with hands-on software configuration, asset data validation, and customer coordination to ensure the platform accurately reflects each facility.
Our software gives industrial operators an accurate operating picture of their facility. You will help customers trust and use it by ensuring each site is set up correctly, explaining the engineering reasoning behind configuration decisions, and training users.
This role is based in our
New York City or Pittsburgh office, with
25% to 50% travel to customer sites.
What You Will Do- Serve as the technical point of contact across a portfolio of customer sites, leading configuration, deployment, and user training.
- Ensure every deployment meets customer expectations and agreed product requirements. Define and track success metrics and support adoption.
- Resolve configuration and deployment issues, keeping customers informed and involving Engineering or the commercial team when appropriate.
- Deliver product demonstrations, user training, and structured feedback sessions.
- Launch new customer sites from kickoff through go-live, coordinating requirements, timelines, and risks while improving deployment playbooks.
- Configure the software and build and validate each site's asset data against plant engineering documentation so the platform accurately reflects the facility.
- Apply and refine tagging conventions, naming standards, and asset data taxonomy, resolving inconsistencies so every site is built consistently.
- Test configurations and workflows across development and production environments, report software issues with clear reproduction steps, and verify deployment quality before customer milestones.
- Use plant systems knowledge to validate software outputs, investigate incorrect or misleading results, and explain the reasoning behind configuration choices.
- Turn field learnings into clear, prioritized feedback and serve as a resource on plant systems and operations for the software engineering team.
About You / Required Skills- 5+ years in industrial operations, maintenance, or plant systems work, including experience where data accuracy was non-negotiable.
- Fluency in reading engineering drawings and explaining system function, design intent, and operating considerations to guide accurate software configuration.
- Experience building or maintaining accuracy-critical plant data: CMMS or EAM master data (SAP PM, Maximo, JDE, or similar), DCS-to-historian tag mapping, loop-check or instrument index verification.
- Experience integrating large-scale industrial software: SCADA/HMI platforms, data historians, or plant information systems.
- Strong attention to detail when checking equipment tags, asset relationships, and software configurations against plant documentation.
- A thorough approach to investigating discrepancies, understanding their causes, and correcting them or involving the right team.
- Strong organization across multiple customer deployments, including tracking requirements, milestones, follow-ups, and risks through completion.
- Sound judgment when working with incomplete information, asking focused questions, and explaining the reasoning behind configuration decisions.
- Clear communication with plant operators, engineers, and corporate leaders, including knowing when to involve Engineering or the commercial team.
- Willingness to use AI tools to support daily work and verify their outputs for accuracy.
- Ability to travel 25% to 50% of the time to customer sites.
Preferred Skills- Background working directly with industrial customers through deployment, field service, applications engineering, account management, or technical training.
- Hands-on field experience in equipment maintenance, troubleshooting, or system walkdowns using P&IDs and electrical one-lines.
- Ability to write code or control logic and explain how components interact within complex systems and where problems can arise.
