5+ years of experience in the advertising technology industry, preferably in analytics or data operations.
Deep understanding of the analytics and AI landscape, particularly in relation to advertisers and publishers.
Strong problem-solving skills and effective communication of technical solutions.
Experience working collaboratively with clients and cross-functional teams such as product, engineering, and sales.
Familiarity with SQL and Python is preferred.
Responsibilities
Identify opportunities to integrate platform usage into user workflow habits, guiding customers toward high-value use cases.
Conduct regular check-ins with customers to understand their evolving needs and effectively guide them in leveraging Newton's solutions.
Monitor customer engagement through various platform utilization metrics.
Act as the voice of the customer, gathering insights from interactions and translating them into actionable feedback for the product and AI teams.
Benefits
Ability to shape product direction and establish leadership in the AI and advertising analytics industry.
Opportunity to work in a fast-paced, collaborative startup environment.
Access to engage with diverse skill sets, enhancing personal and professional growth.
Focus on customer engagement, ensuring relevance and impact in the role.
Full Job Description
Role Description
This team drives product growth by focusing on customer adoption and utilization of Newton's AI solutions. This role is key to increasing customer engagement, showcasing the platform's value, and keeping the voice of the customer at the forefront of the product roadmap. The ideal candidate will have advertising technology experience and a diverse skill set encompassing growth, product, marketing, Gen AI, and customer success. This multifaceted role requires a motivated, highly organized, and process-driven individual with an attention to detail, strategic mindset, and the ability to excel in a collaborative, fast-paced startup environment. As an early team member, you will have a unique opportunity to shape our product and establish yourself as a leader in the AI and advertising analytics industry. Responsibilities:
Identify opportunities to integrate platform usage into user workflow habits by guiding customers toward high-value use cases
Conduct regular check-ins with customers to understand their evolving needs and provide guidance on leveraging Newton's solutions effectively, acting as the communication bridge between customers and internal AI team
Monitor customer engagement through various platform utilization metrics
Serve as voice of the customer, gathering insights from customers interactions and translating them into actionable feedback for the product and AI teams
Qualifications:
5+ years of experience in the advertising technology industry, preferably in analytics or data operations
Deep understanding of the analytics and AI landscape, mainly how advertisers and publishers think about use cases in analytics, attribution, and profitability
Strong problem-solving skills with a passion for communicating and delivering technical solutions
Experience collaborating with clients and cross-functional teams, including product, engineering, and sales.
