Collaborate with sales, product, and engineering teams
Develop implementation guides and solution architectures for various scenarios
Educate customers on products and APIs
Benefits
Flexible PTO for work-life balance
In-office collaboration 4 days a week in San Francisco
Competitive compensation with equity options
Opportunity to build a high-growth startup alongside experienced founders
100% coverage of health, dental, and vision premiums
401(k) plan with company matching contributions
HSA contributions for applicable plans
$250 monthly gym stipend for wellness
Lunch stipend to keep you fueled
Transparent culture promoting open communication and team member input
Full Job Description
ABOUT THE ROLE
We're looking for a technical bridge-builder who thrives at the intersection of engineering and customer success. You have a passion for translating complex technical concepts to diverse audiences and enjoy diving into code to solve real-world problems. You're energized by helping customers implement solutions that drive measurable business value.
WHAT YOU'LL DO
Technical Consultation: Help understand customer requirements and design appropriate implementation strategies for Baselayer's identity verification solutions
Implementation Support: Guide customers through API integrations and ensure successful deployment of Baselayer products
Solution Design: Create technical documentation and implementation plans that address specific customer needs
Product Demonstrations: Deliver technical demonstrations that showcase Baselayer's capabilities
Cross-functional Collaboration: Work closely with sales, product, and engineering teams
Technical Documentation: Develop implementation guides and solution architectures for various customer scenarios
Customer Training: Educate customers on Baselayer's products and APIs
Feedback Loop: Collect and communicate customer feedback to product and engineering teams
Continuous Learning: Stay current with industry trends and emerging technologies in the identity verification space
Post-implementation Support: Provide ongoing technical guidance to ensure customer success
MINIMUM REQUIREMENTS
You have 2+ years of experience in a technical role, product management, or customer-facing position
You possess fundamental knowledge of API concepts and web technologies
You're detail-oriented and able to document requirements effectively
You're a natural problem-solver who enjoys finding solutions to complex challenges
You're adaptable and can navigate ambiguity with confidence
You're highly collaborative and enjoy working with cross-functional teams
WHAT SETS YOU APART
Experience in solutions engineering, implementation, or technical customer success
Basic coding skills in Python or JavaScript
Familiarity with identity verification, KYC/KYB processes, or financial compliance
Experience with fintech or financial institutions
Experience leading technical discovery calls, product demos, or implementation workshops
WORK LOCATION
Based in San Francisco; 4 days per week in office
COMPENSATION
Salary Range: $135,000 - $220,000 + Equity
BENEFITS
Time off when you need it: Flexible PTO so you can recharge without red tape
In-person energy: We're based in SF and meet in the office 4 days per week
Competitive compensation: We pay well and back it with equity. We want you to think and act like an owner
Career rocket fuel: You'll help build the foundation of a high-growth startup, working side by side with experienced founders and team members who've done it before
Benefits on us: We cover 100% of your health, dental, and vision premiums. No surprise deductions from your paycheck
401(k) with company match: We match your contributions so your future self benefits too
HSA contributions included: We contribute to your HSA on applicable plans, so your coverage works as hard as you do
Stay healthy, stay sharp: A $250 monthly gym stipend to help you bring your best self to work, and everywhere else
Lunch on us:Lunch stipend so you can stay fueled and focused without thinking about it
A seat at the table: We believe in transparency, radical candor, and giving every team member a voice
