3+ years in customer-facing enterprise solutions engineering roles with SaaS success
2+ years in risk advisory or assurance required
Experience presenting to C-suite executives confidently
Highly motivated individual with a passion for ambitious goals
Strong presentation and networking skills in complex business settings
Familiarity with CRM systems like Salesforce or HubSpot
Team-oriented, with a mission-first mentality
Preferred: Knowledge in assurance and advisory services, especially in cybersecurity or regulatory standards
Responsibilities
Collaborate with Account Executives to identify prospects' challenges
Establish credibility with technical champions at target companies
Lead technical validations during the sales cycle's Proof of Value
Accelerate sales and assist in closing enterprise deals
Conduct organized discoveries to identify customer needs
Deliver engaging product demonstrations tailored to client criteria
Address and resolve customer objections effectively
Support customer onboarding alongside Customer Success teams
Develop deal strategies with Sales and Marketing, and troubleshoot technical issues with Engineering
Provide market insights to product management to shape the roadmap
Create training content and resources for team alignment
Mentor and support team members using your expertise
Uphold Fieldguide's leadership principles and cultural values
Benefits
Opportunity to work with top enterprise firms
High visibility role within a fast-paced pre-sales environment
Chance to influence product and market strategies
Development and mentorship opportunities within the team
Collaborative work environment focused on shared success
Full Job Description
About the Role:
The Fieldguide Solutions Engineer is the primary solution lead with customers and prospects in all markets. Our customers are some of the nation's top enterprise firms and the product they select will be rapidly adopted by practitioners, and will have lasting impacts to their growing organization. Fieldguide's business growth relies heavily on acquisition of new customers in all markets, and hence this is a highly visible pre-sales role.
As a Fieldguide platform expert, you will facilitate product demonstrations, convey our value proposition, and advise customers on industry best practices. The Solutions Engineer partners closely with Account Executives on all enterprise level customers. This role crafts impactful customer engagements that drive a high volume of adoption in a fast-paced environment.
What You'll Do:
Effectively partner with Account Executives to understand prospects' challenges and articulate Fieldguide's value proposition, vision, and strategy to prospects
Build credibility with technical champion at the prospect company
Understand and help orchestrate all phases of the sales cycle, including leading technical validations during the Proof of Value phase
Increase sales velocity and contribute to closing deals
Participate and contribute to the enterprise sales process, product, or best practices initiatives
Manage organized discoveries to uncover customer needs and requirements that relate to decision criteria and key business issues
Present and demonstrate the product in a persuasive way based on key messages, decision criteria, and key business issues, ensuring the product is presented competitively
Successfully manage customer questions and objections and resolve concerns
Partner with Customer Success to enable complex onboarding of enterprise customers
Partner with Sales and Marketing on deal strategies, and with Engineering, Product, and Design teams to work through challenging technical problems
Engage with product management to provide insight into prospect and customer needs and industry trends, influencing the roadmap for market success
Ensure that the roadmap is clear to customers as required to influence buying decisions
Provide leadership by creating content and trainings for key areas
Work with the extended team to ensure that they are successful and learn from your expertise
Embody Fieldguide's core leadership principles and cultural values
About You:
3+ years of hands on customer facing enterprise solutions engineering experience, with demonstrated success persuading and influencing SaaS deals
2+ years of experience in risk advisory or assurance is a must.
Experience walking through product demonstrations with C-suite executives while maintaining poise and confidence
Intrinsically motivated to exceed goals, you don't get intimidated, but rather get excited by ambitious goals
Undeniable executive presence with acute attention to what to say, and perhaps more importantly, how to say it. You have excellent speaking and presentation skills and a unique savviness for networking in complex business situations
Sales process and infrastructure experience, including excellent working knowledge of at least one leading CRM (Salesforce, Hubspot, etc)
You are a team player, and you are mission-first. You're joining a hard-working team that trusts each other deeply. We won't compromise on this
Preferred: Industry knowledge of assurance and advisory services, preferably with exposure to cybersecurity or regulatory standards
