We're hiring a Solution Consultant to help scale our platform and deliver value to customers from day one. You'll play a key role in the pre-sales process supporting AEs and demos, the onboarding and implementation process, and driving continuous customer value. This is an opportunity to join a a high-impact, customer-obsessed solutions team tackling procurement challenges head-on and play a critical role in our customer's success. This is a full-time position that will be based out of our San Francisco Headquarters. What You'll Do • Build deep, lasting relationships with our existing and future customers • Advise and support the implementation of Levelpath to our customers • Help plan, build, optimize, and scale our processes, assets, and systems (Zendesk & Salesforce) for serving enterprise accounts • Develop best practice guides and product documentation to share with customers • Identify champions and build relationships with key business stakeholders within accounts • Drive new solution offerings to our customers by working directly with the sales team • Bring new products to market by collaborating closely with the product & engineering team • Represent the voice of your customers in product asks • Drive and support customer health via adoption metrics • Collaborate with customers to determine their success metrics and translate their feedback into actionable product feedback for our development team. What you Bring to the Table • Empathy, patience, and a sense of urgency when supporting customers • 6+ years of professional experience, including at least 4 years in a direct customer-facing role (customer success, implementation, or solutions consulting) • B2B SaaS experience in a fast-paced environment • BA or BS • Demonstrated experience problem-solving with attention to detail • Stellar organizational skills and experience improving processes • Strong written and verbal communication skills • Adaptability and ability to flourish in a fast-paced environment • Comfort in managing multiple workstreams • Ability to communicate with stakeholders across product and engineering • Effective collaboration and self-starter mindset • Availability for some travel - when the time comes to visit your customers! Benefits • 100% Medical, dental, and vision insurance • Flexible PTO, Parental Leave, Sick Leave • Competitive compensation and equity package • 401k • Commuter benefits • In-office snacks and Friday team lunches • Team-driven happy hours and celebrations The estimated annual OTE for this role is $150,000- $200,000.