About the roleapril is searching for a
Solutions Consultant, you will play a pivotal role in guiding clients through the entire product lifecycle-from pre-sales solution design to onboarding, ongoing adoption, and technical optimization. This role requires a strong mix of technical depth, consultative communication, and business acumen. You will serve as a trusted advisor for our partners, ensuring they maximize value from april's platform while navigating complex technical integrations and implementations. Team members residing within the New York City metropolitan area must maintain a minimum on-site presence of three days per week.
Key responsibilities- Partner with Sales to support pre-sales activities, including discovery, solution design, technical demonstrations, and RFP responses
- Lead onboarding for new clients and own partner implementations end-to-end, from technical design and integration through testing, launch, and post-launch support
- Act as the primary technical advisor for clients, addressing integration challenges, product configurations, and data flows
- Provide ongoing technical guidance post-launch, including best practices, troubleshooting, and optimization recommendations
- Collaborate with Product and Engineering teams to represent customer needs and influence roadmap priorities
- Create and maintain technical documentation, playbooks, and solution guides for both internal and external stakeholders
Experience- 2-4 years of experience in a client-facing technical role managing multiple projects (e.g., Solutions Consultant, Solutions Engineer, Implementation Manager, or Technical Account Manager)
- Deep understanding of REST APIs, JSON, webhooks, data integrations, and SaaS platforms, ideally in fintech or tax-related solutions
- Working knowledge of SQL and data analysis for troubleshooting
- Proven track record guiding clients through pre-sales and post-sales technical lifecycles
- Strong problem-solving skills with the ability to translate business requirements into scalable technical solutions
- Excellent communication and presentation skills, with the ability to engage both technical and non-technical stakeholders
- Nice to have: Experience in tax technology, payroll, or financial institutions
