The RoleWe're looking for a Solutions Consultant to serve as the technical backbone of our pre-sales process. You'll partner closely with Account Executives to field technical questions from prospects, run proof-of-concept evaluations, and act as the trusted technical voice throughout the deal cycle. This is a high-ownership role for someone who can move fluidly between technical conversations and hands-on prospect support, and who wants to shape how a fast-growing security company sells to its most sophisticated buyers.
Responsibilities- Run proof-of-concept evaluations for prospects considering whether to purchase Adaptive products, including providing hands-on technical support
- Serve as the technical liaison between prospects and internal Engineering and Product teams, surfacing requirements and feedback that shape the roadmap and escalating any issues as needed
- Conduct technical calls with prospects - answering product and technical questions for accounts not running a POC
- Partner with internal teams (Product, Design, Leadership) to continuously improve the prospect experience, tools, and processes.
- Strive to exceed prospect expectations in response quality, timeliness, and overall satisfaction, ensuring their evaluations are successful
Qualifications- 3-5 years of experience in Solutions Consulting, Customer Success, Sales Engineering, or a similar customer-facing technical role, ideally at a SaaS or cybersecurity company
- Strong technical fluency with the ability to speak credibly to security, IT, and technical buyers
- Comfort running structured evaluations (POCs), including managing timelines and prospect expectations
- Ability to troubleshoot and work with Engineering to solve problems
- Exceptional organizational, project management, and time management skills
- Strong presentation, communication, and written skills
- A proactive, adaptable mindset with comfort operating in a fast-paced, high-growth startup environment
What We Offer- The opportunity to define and standardize the customer experience from day one, ensuring your work directly shapes how we scale.
- A supportive, inclusive environment where every team member's contribution is valued.
- A culture that promotes continuous learning and growth, with access to resources and mentorship to advance your skills and career.
- The chance to work on challenging products that will impact millions of people.
Compensation & Benefits- Competitive compensation and a fantastic office atmosphere.
- Premium healthcare and wellness benefits.
- Catered lunch in the NYC office, Monday - Friday.
Environment- This role is located in New York City, requiring the candidate to work onsite five days a week.
- You'll be part of a highly collaborative team that values real-time communication and hands-on problem solving.
Ready to Apply?If you are eager to apply your skills in a dynamic, collaborative environment, and are passionate about building robust onboarding and support systems, we would love to hear from you. Join us in defining how our company scales, and become a cornerstone of our customers' success.
