Solutions Architect, Salesforce

Leadership and Management 

• Design Solutions aligned to existing and future-state architecture roadmap for the Salesforce platform; 

• Architect rich interactive, responsive applications for the Salesforce platform based on business needs; 

• Actively engage in coding to help the Application Development team to develop solutions and solve all surfacing problems at hand;  

• Act as a mentor, coach and escalation point for all technical project resources. 

Strategy & Knowledge Development & Implementation 

• Lead architecture initiatives from inception to completion; 

• Regularly interact with Product Owners and business partners to scope custom implementations, integrations and solutions - dealing with ambiguity/under-defined problems, advocating for simplification, and influencing teams; 

• Initiate, design and build new solutions, demos, troubleshooting and defining product requirements and use cases; 

• Assess feasibility and approach for use cases and integration opportunities; 

• Explore and research new technologies to integrate and monitor with JDS and other IJM Enterprise Applications; 

• Secure APIs and experience developing services that are identified by both consuming application and end-users and securing services across both constructs with OAuth, SAML, Two-Factor or Custom Authentication Schemes (mobile security); 

• Implement and execute relevant security protocols based on IJM’s Data Security Policy. Work with members of IJM’s Infrastructure and Cyber Security teams to design, implement, re-engineer, and integrate into existing topology, security devices and/or applications related to IDS/IPS, Anti-Malware, Ransomware, Network Security Posturing, and Data Security, both transitive and intransitive; 

• Evaluate end user systems and new IT purchases in order to assess impact on IJM’s current technical environment. 

Networking & Partnership 

• Partner with GTS leaders to define and refine requirements for enterprise architecture, data architecture and system governance processes; 

• Partner with GTS staff, specifically Enterprise Application teams, to ensure that project deliverables are met, often managing multiple projects in parallel timelines;  

• Provide excellent customer service to all stakeholders; 

• Enhance Application Development through relationships with our on/offshore vendors and partners, driving interactions and deliverables to maximize the value and ROI. 

Policies and Procedures 

• Advise on policies and strategies focused on managing IJM’s data in collaboration Data & Analytics and Cyber Security teams;  

• Develop and deliver Application Development team guidelines on proper documentation of systems design, operations, and disaster recovery procedures; 

• Examine areas of opportunity to improve the scalability of our technology stack, including working as a team to make architecture and technology framework decisions; 

• Create and maintain proper application documentation for all IJM custom applications and integrations. 

Communication 

• Clearly articulate the impact, value and effort of technical proposals to technical and non-technical audiences;  

• Represent the Application Development team and serve as technical advisor in decisions regarding system enhancements or feature request; 

• Regularly inform key leadership on potential opportunities for integration and data management; 

• Clearly relay information upstream and downstream between HQ and Regional leadership and offshore vendors related to custom applications; 

• Manage availability of Application Development team, ensuring continual support to IJM business needs; 

• Oversee cooperative coordination with End User Services, Infrastructure, Cyber Security, and Product Management teams on key issues, projects, task-based work, troubleshooting, problem mitigation, bug identification and tracking, service incident escalations, new releases, and other needs;  

• Serve as Technical SME on the Infrastructure and Desktop modernization projects; 

• Review and inform training on all custom-built applications. 

Documentation, Reporting & Data Management 

• Advise the organization’s Business Intelligence, Data Program Pathway and Enterprise Architecture development and management processes; 

• Perform technical quality assurance, paying attention to detail at both the code and front end/presentation layer; 

• Troubleshoot issues affecting production, stage, and development environments as requested; 

• Support the delivery of software solutions following industry standard Software Development Life Cycle: gather requirements, system configuration, test and UAT, deployment and support. 

Clerical and Administration 

• Maintain appropriate documentation of project solutions, including updates to project and agile tracking mechanisms; 

• Complete regular time entry activities in Workday; 

• Manage email and teams correspondence.  

General tasks 

• Engage in regular team huddles, standups and other regular cadences as assigned; 

• Attend regular solution design and sprint planning sessions with development team; 

• Provide response to inquiries from team on technical capabilities of supported systems, and as act as a point of escalation in problem resolution; and  

• Participation in IJM’s community of spiritual formation.   

• Bachelors’ degree in Computer Science preferred, or equivalent combination of education and experience; 

• 15+ years’ professional experience; 

• 10+ years application development/SDLC experience; 

• 5+ years designing and architecting enterprise application and data solutions; 

• 5+ years working with APIs and Open-Source commercial grade highly scalable solutions; 

• Proven Salesforce Application Development and Architecture experience; 

• Proven experience in Application Development, Application Integration, and Application Modernization; 

• Experience with Data Architecture & Management, including development of enterprise data systems (i.e. DataMart, Warehouses, SQL Server); 

• Design proficiencies with modern system architecture (i.e. Microservices, APIs, Containers, Cloud Services); 

• Proven experience with Software Development methodologies (i.e. SDLC, Agile); 

• Experience working in cloud-based, multi-tenant infrastructure; 

• Experience with vendor management required; 

• Experience with project and budget management preferred; and 

• Bi-lingual English and (Spanish, German, or a language spoken in an IJM office) beneficial. 

• Eager commitment to IJM's Core Values: Christian, Professional and Bridge-Building; 

• Servant Leadership; 

• Resiliency; 

• Customer Service; 

• Cross-Functional Strategist; 

• Self-starter with strong initiative; 

• Disciplined with priorities; 

• Strong interpersonal skills and sel