7+ years of experience in implementation management or related roles
3+ years of B2B SaaS experience in payment, fraud, risk, or compliance
Strong written and verbal communication skills for diverse audiences
Excellent organizational skills for managing multiple projects
Advanced SQL querying and JSON payload analysis skills
Familiarity with API specs and web development, including scripting languages
Responsibilities
Lead integration efforts for fraud and compliance products
Support clients throughout their onboarding process
Create and maintain API and integration documentation
Analyze client requirements to design tailored solutions
Manage implementation projects, ensuring quality and timely delivery
Understand customer business problems to provide effective solutions
Gather product feedback for internal teams
Benefits
Generous compensation in cash and equity
Early exercise for all options, including pre-vested
Remote-first culture with work-from-anywhere flexibility
Flexible paid time off and year-end break
Health, dental, and vision insurance for employees and dependents
4% matching in 401k / RRSP for US and Canada
MacBook Pro provided for work
One-time stipend for home office setup
Monthly meal and social meet-up stipends
Annual health and wellness stipend
Annual learning stipend
Full Job Description
Location:
Remote - UAE
About the Role:
As a member of the Integrations Team, you'll manage end-to-end integrations, translate technical requirements into solutions, and ensure a smooth, successful deployment. This is a hands-on role working closely with clients and internal teams, perfect for someone who thrives in fast-paced environments and enjoys solving complex problems with practical, scalable solutions.
What you'll be doing:
Lead implementation and integration efforts for fraud and compliance products
Work closely with clients and provide end-to-end support during their onboarding process, setting our clients up for success
Own APIs, SDK documentation, integration guides, and overall support documents
Analyze clients' requirements from the technical and functional perspectives and design solutions by having a deep understanding of our system and products' capabilities
Manage implementation projects, including monitoring project quality, managing timelines, mitigating risk, and driving deliverables
Build a deep understanding of customers' business problems, technical requirements, and success criteria so that you can provide solutions utilizing Sardine's technology
Provide product feedback to internal stakeholders as the eyes and ears on the ground
What you'll need:
7+ years of hands-on experience as an implementation manager, integrations engineer, technical account manager, solution architect, and systems analyst, working with multiple technical teams, both internal and external
3+ years of B2B SaaS experience working in the relevant domain (payment, fraud, risk, or compliance)
Excellent written and verbal communication skills, including the ability to communicate complex technical and business concepts to technical and non-technical personas
Excellent organizational skills and the ability to manage multiple projects simultaneously and drive deliverables to completion
Advanced experience with SQL querying and JSON payload analysis
Experience with APIs specs like OpenAPI, web development, and writing scripts to build internal tools (e.g., bash scripting, Python, SQL, Ruby, Golang, Postman)
Benefits we offer:
Generous compensation in cash and equity
Early exercise for all options, including pre-vested
Work from anywhere: Remote-first Culture
Flexible paid time off and Year-end break
Health insurance, dental, and vision coverage for employees and dependents - US and Canada specific
4% matching in 401k / RRSP - US and Canada specific
MacBook Pro delivered to your door
One-time stipend to set up a home office - desk, chair, screen, etc.
