BS or BA in Engineering or Computer Science or equivalent work experience
10+ years in a customer/client facing technical role
Strong business acumen with an understanding of IT-related business goals
Demonstrated track record of successful customer engagements
Experience in developing and implementing IT and/or Managed Services solutions
Ability to present technical and non-technical information to diverse audiences
Current and valid industry certifications, such as BICSI - Registered Communications Distribution Designer (RCDD)
Responsibilities
Serve as the technical design and architectural expert across the Granite solutions portfolio
Build and maintain relationships in assigned accounts to identify additional opportunities
Develop technology-based solutions to resolve customer issues and achieve business goals
Act as a deal architect for multi-faceted, multi-technology solutions
Collaborate with subject matter experts to build customer solutions
Deliver tailored technical presentations to customers
Author solution designs, scopes of work (SOWs), and technical project plans
Benefits
Flexible work environment with hybrid options
Opportunity to work with cutting-edge technologies
Professional development and training opportunities
Collaborative team culture
Access to industry certifications and continuing education programs
Full Job Description
General Summary of Position:
The Solution Architect's role is one to utilize their technology background to lead the consultative discovery of the client/prospect's business goals, objectives, and challenges and to translate them into effective technology and services solutions. The SA plays a leadership role, by analyzing business requirements, presenting related solutions, and driving the business case and financial justifications. Qualified candidates will possess deep experience in the communications and/or network industry in a sales-oriented, technical solution design and architecture role, with an emphasis on various network architectures, IoT, Smart Office, managed services, and mobility solutions.
Duties and Responsibilities:
Serve as the technical design and architectural expert across the Granite solutions portfolio
Build and maintain relationships in assigned accounts as appropriate to identify and cultivate additional opportunities
Develop solutions/strategies using technology to resolve customer issues and achieve business goals/objectives
Serve as a deal architect for multi-faceted, multi-technology solutions
Partner with other company subject matter experts to build the customer solution
Develop and deliver technical presentations with customers and tailor content to audience as appropriate
Author and deliver solution designs, scope of work (SOWs) and technical project plans incorporating service and program management activities.
Understand the competitive landscape and can clearly articulate the technical differentiation and value proposition associated with the Granite solutions versus its competitors.
Achieve sales and profit goals through joint account planning, partner teaming (internal & external), on-site client interface/visits, engagement/solution development and implementation support/follow-up.
Required Qualifications:
BS or BA in Engineering or Computer Science or equivalent work experience
Strong business acumen and understanding of clients IT related business goals and challenges to ensure proper translation of the client's needs into technology solutions
10+ years in a customer/client facing technical role (Pre/Post Sales, Sales Engineering, Consulting, Solutions Architecture, Service Delivery, etc.)
Demonstrated and verifiable track record of prior successful customer engagements. Examples of solution designs, scopes of work and/or technical project plans are required.
Experience in the development and implementation of IT and/or Managed Services solutions with accountability for end-to-end delivery
Ability to present both technical and non-technical information to broad audiences
Excellent interpersonal skills to effectively work in a team environment and explain complex system solutions to customers.
Effective written communication skills.
Current and valid industry certifications in one or more of the following required
BICSI - Registered Communications Distribution Designer (RCDD)
Preferred Qualifications:
Proven experience with one or more of the following technologies and/or service solutions:
Current and valid industry certifications in one or more of the following preferred
BICSI - Data Center Design Consultant (DCDC)
Cisco/Meraki
HP/Aruba
TOGAF
ITIL
CompTia
*Preferred Hybrid out of Murfreesboro, TN or Remote*
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About Granite Telecommunications
Granite Telecommunications is a provider of communications services to businesses and government agencies. The company was founded in 2002 and is headquartered in Quincy, Massachusetts. Granite offers a range of services, including voice, data, and internet services, as well as wireless and cloud-based solutions. The company has a national footprint and serves customers in all 50 states. Granite has been recognized for its growth and innovation, and has received numerous awards and accolades.
