DescriptionThe Solutions Architect (SA) supports the enterprise program(s) by assisting in the design, scoping, and proposal development of audiovisual solutions that solve client business challenges. This role partners closely with internal enterprise teams and client stakeholders to conduct needs analysis, generate system designs and pricing, and manage the enterprise opportunity sales cycle. Work of the SA happens "before the sale" and is an instrumental part of the sales process and cycle.
ORGANIZATIONThis position reports to the Solutions Architect Manager and is an individual contributor. This role is part of the Solutions Architects department under the larger Revenue division.
PRIMARY DUTIES AND ACCOUNTABILITIESOpportunity Discovery
- Work closely with internal and client stakeholders to gather required information for AV system proposals.
- Perform detailed needs analysis with end users and owner representatives.
- Capture and record data resulting from site surveys and needs analysis.
ROM, Quote, and Proposal Generation
- Generate accurate system sketches, functional descriptions, pricing quotes, and proposals.
- Adhere to company standards, tools, and AV9000 quality checklists in all designs and work output.
- Gather and maintain a wholistic understanding of the enterprise reference architecture and implement efficiently.
- Manage design-related risk exposure and support budget alignment, balancing cost, quality, and performance.
- Collaborate closely with other internal enterprise team members to support accurate quotations.
- Build and maintain consistent working relationships with manufacturer representatives who have products and/or services within the enterprise AV program.
Collaboration, Process Adherence, and Continuous Improvement
- Participate in peer reviews, self-review work output, and implement constructive feedback.
- Continued education and participation in vendor demos and training sessions, as needed/required.
- Own actions, behavior, and work output
- Receive and implement design direction & nuance from enterprise Technical Account Manager
Other Expectations
- Manage multiple workstreams with constant reprioritization and urgency.
- Periodically accommodate global time zones and after-hours communication requirements.
The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned from time to time; or the scope of the job may change as necessitated by business demands.
EDUCATION & CERTIFICATIONSSA level will be determined upon hire based upon certifications possessed and other differentiators*
- Bachelor's degree in Engineering, Computer Information Systems, or related or equivalent combination of experience and education
- Avixa Certification(s) (per SA level)
- AQAV Certification(s) (per SA level)
- Audinate Certification(s) (per SA level)
- Shure Certification(s) (per SA level)
- QSYS Certification(s) (per SA level)
- Biamp Certification(s) (per SA level)
- Crestron Certification(s) (per SA level)
- Netgear Certification(s) (per SA level)
EXPERIENCE- 2-4+ years of industry experience with the tasks described herein is required
- 1+ years working within an enterprise program preferred, but not required
- Experience in AV system design / engineering discipline is required
- Adjacent industry experience may be qualifiable experience
SKILLS & ABILITIES- Ability to meet necessary deadlines, the Enterprise Revenue team requires timely work output.
- Self-regulation and time management skills with ability to multi-task time sensitive milestones.
- Effective interaction between department teams and clients. This role requires communication between multiple internal and external business entities such as Operations, Service, and Finance.
- Attention to detail. Ability to design large or complex systems to 100% completeness with input from both internal and external sources.
- Able to follow the process. AV9000 quality management checklists must be implemented on every system, every time.
- Ability to learn and operate software tools as required. Such as Bluebeam, Miro, SmartSheet, etc. as needed/required
- Able to read construction drawings (both general and AV specific), review for accuracy, and redline/comment as necessary to outfit with AV technology and/or assist in validating drawings are 100% correct.
- Windows/Microsoft Office proficiency.
- Demonstrate a willingness and passion to learn new techniques and procedures.
- Read and write at or above a college level.
- Read and understand technical documentation (equipment manuals, installation guides, written procedures, policies, etc.)
- Comfort and skill in using AI tools
- Must possess a valid Driver's License and be a safe driver.
Be/become a subject matter expert (SME) for system design in the majority of the following AV categories:
- HDBaseT video switching and distribution
- IP-video switching and distribution (Crestron NVX, SDVoE, EvertzAV, etc.)
- Control system architecture
- USB 2.X and 3.X extension, switching, and distribution
- Soft codec system design and user experience planning
- UCC platforms and offerings
- Crestron, HP/Poly, Neat, QSC, and Cisco conferencing design
- Microphone selection and planning for various environments
- Audio reinforcement design
- Direct view LED display
- Tiled video wall arrays
- Video wall processing
- Projection systems
