Dataminr is seeking a talented and experienced Solutions Architect to join our Customer Success team. In this customer-facing technical role, you will sit between our customers, Product, and Engineering to help organizations aggregate, analyze, and act on threat intelligence to reduce risk. Reporting to the Director of Customer Success Architecture, you will combine strong technical, problem-solving, and account management skills to ensure customers gain real, measurable value from their threat intelligence programs. The ideal candidate brings deep knowledge of threat intelligence and security technologies to resolve problems quickly and provide proactive guidance in a fast-paced environment. This role directly supports customer retention and growth, driving deeper platform usage and scaling solution design best practices across the team.
This is a hybrid role based in either the NYC or DC area, requiring two days a week in our NYC or Arlington, VA based offices unless traveling.
AI Innovation at Dataminr
Working at Dataminr youll have the opportunity to tackle the most exciting trends in AI on a daily basis to power a revolutionary product that uncovers critical events around the world as they unfold.
: our AI technology, ReGenAI, is a new form of generative AI that automatically regenerates real-time Live Event Briefs as events unfold. Learn more .
: we recently launched our Agentic AI capability, what were calling our Intel Agents, that autonomously generates critical context for our clients on real-time events, threats, and risks allowing them to see the clearest, most accurate view of whats happening on the ground. Learn more
Multimodal AI:our platform detects events from many different types of data (images, video, sensor data, audio, and text in over 150 languages). Learn more .
The Opportunity
- Drive Platform Adoption & Guidance: Train administrator and analyst users across diverse use cases, and, in partnership with Customer Success Managers, deliver workshops, best practice deep dives and architectural reviews that help customers adopt new features and capabilities.
- Map Requirements & Process Architecture: Lead technical discovery sessions to understand customer goals, workflows and systems, then map processes, intelligence requirements and infrastructure into platform capabilities, data models & automated playbooks and workflows.
- Integrate Security Ecosystems: Connect third-party security tools and data sourcesincluding SIEM, EDR, SOAR, threat feeds, and STIX/TAXIIwith our platforms to support seamless customer workflows.
- Design Automations & Workflows: Design and build playbooks, integrations, and AI-assisted (agentic) workflows tailored to solve complex customer security challenges.
- Customer Advocacy & Relationship Building: Build lasting relationships with customers' technical stakeholders and manage communications for service and product requests.
- Voice of the Customer & Best Practice: Bring customer feedback to Product and Engineering to influence the roadmap and escalate bugs, and develop and maintain best practices, playbooks and documentation for solution design across the team.
- Mitigate Adoption & Renewal Risks: Spot adoption and renewal risks early in collaboration with Customer Success Managers, while occasionally traveling to customer sites for workshops, implementations, and problem resolution.
What You Bring
At Dataminr, we value you for who you are. We encourage you to apply for this role, even if you dont meet every qualification. Our candidates are reviewed on the basis of their skill and potential to succeed.
- Core Experience: 3+ years in Customer Success, Support, or a technical role in cybersecurity, threat intelligence, or a related engineering field.
- Hands-On Technology Expertise: Direct experience with Threat Intelligence Platforms (TIP), SOAR, SIEM, or similar security automation technology, along with a strong background in Linux, network security, and cloud platforms (SaaS/IaaS).
- Cyber & Threat Intelligence Knowledge: Strong understanding of cybersecurity principles and the threat intelligence lifecycle (PIRs, collection, processing, analysis, dissemination), standard frameworks (MITRE ATT&CK), and sharing standards (STIX/TAXII).
- Development & Scripting Skills: Experience with Python scripting, REST API integrations, and skilled at troubleshooting network connectivity across varied customer environments.
- Communication & Stakeholder Management: Excellent written and verbal communication skills, with proven ability to explain both business value and technical advantages to analysts, engineers, and senior executives.
- End-to-End Project Ownership: Proven ability to own projects of increasing complexity from discovery to deployment, working cross-functionally to deliver results.
- Education & Methodological Execution: Bachelors or Masters degree in Computer Science or a related discipline (or equivalent experience), paired with strong organizational and methodical problem-solving skills.
#LI-WC1
The annual on-target earnings (OTE) for this position are $131,362 - $192,770, which consists of the annual base salary and annual commission target for the role. You will also be eligible to receive Company equity. Actual OTE will be based on a number of factors including, but not limited to, geographic location, applicant skills, and prior relevant experience.
