5+ years experience in designing and managing automation solutions, particularly with platforms like UiPath or Power Automate.
Ability to analyze processes for efficiency improvements and automation opportunities.
Proven track record of delivering measurable business improvements through automation.
Experience collaborating with internal engineering teams for technical deliverables.
Skilled in managing relationships with external vendors for automation solutions.
Familiarity with AI-supported process improvements and strategic alignment with AI initiatives.
Strong program management skills with effective prioritization and project completion techniques.
Responsibilities
Identify and assess automation and process improvement opportunities across various business units.
Collaborate with stakeholders to understand business pain points and prioritize initiatives.
Design, build, and implement automation solutions with internal teams and external vendors.
Maintain a balanced portfolio of automation projects, focusing on quick wins and strategic efforts.
Lead discovery sessions and manage the intake process for new automation ideas.
Evaluate and prioritize automation opportunities based on a standardized set of criteria.
Oversee the delivery of automation projects, ensuring effective communication with all stakeholders.
Benefits
Competitive compensation package.
Fun and relaxed work environment.
Education and conference reimbursements.
Parental leave top-up.
Opportunities for career progression and mentorship.
Full Job Description
About the Role & TeamIn this role, you will be responsible for driving automation initiatives that deliver measurable business value across all of Penn Entertainment. Your work will span the full lifecycle of automation, from identifying opportunities to delivering and optimizing solutions. While automation is the primary focus, you will also consider AI-supported solutions where they align with the company's overall AI strategy. You will partner closely with a small team of RPA specialists, AI strategists, and business leaders to identify opportunities, shape solutions, and drive meaningful impact across the organization.
About the Work
Identify and assess opportunities for automation and process improvement across business units.
Collaborate with stakeholders to understand pain points, gather requirements, and prioritize initiatives based on business impact.
Work hands-on with internal development teams and external vendors to design, build, and implement automation solutions.
Ensure all automation and AI-supported solutions are practical, scalable, and aligned with company objectives and standards.
Maintain a portfolio of automation initiatives, balancing quick wins with longer-term strategic projects.
Lead structured discovery sessions and maintain a self-service intake process for automation ideas.
Evaluate and prioritize opportunities using standardized criteria such as effort, risk, return on investment, compliance, and technical feasibility.
Oversee the delivery of automation solutions, ensuring clear communication and alignment with internal teams and external partners.
Manage vendor relationships, including selection, onboarding, and performance tracking for external automation and AI solution providers.
Collaborate with engineering, data, security, and product teams to ensure seamless integration and operational readiness.
Define and track key performance indicators such as hours saved, error reduction, cycle-time improvement, compliance, and stakeholder satisfaction.
Stay informed about emerging automation and AI technologies and recommend new approaches when appropriate.
Support a culture of continuous improvement and operational excellence across the organization.
Other duties as required.
About You
You are a self-motivated professional with a passion for operational efficiency and a proven track record in automation and business process improvement. You thrive on identifying opportunities to eliminate waste and deliver measurable value. You are comfortable working independently, but you also excel at building strong partnerships with internal development teams and external vendors.
At least 5 years of experience designing, building, and managing automation solutions (workflow automation, or scripting), with hands-on expertise in at least one leading platform (for example, UiPath or Power Automate).
Ability to evaluate existing processes and identify opportunities for improvement, increased efficiency, and automation.
Demonstrated success in delivering business efficiency improvements through automation, with clear examples of measurable impact.
Experience collaborating with internal engineering or development teams to deliver technical solutions.
Experience managing relationships with external vendors or solution providers, including selection, onboarding, and performance management.
Familiarity with evaluating and implementing AI-supported solutions for process improvement, and an understanding of how to align these with a company's overall AI strategy.
Strong program management and stakeholder influence skills, with the ability to prioritize initiatives and drive projects to completion.
Excellent communication skills, able to translate technical concepts into clear business value for both technical and non-technical audiences.
Experience in regulated or high-scale industries (such as gaming, fintech, or entertainment) is a plus.
A strategic mindset, a collaborative approach, and a commitment to continuous improvement.
It would be a bonus is someone has prior development experience
Build full-stack systems that deliver customer value and sharpen how we learn
Scope work, sequence delivery, and remove blockers early
Contribute directly in the code when progress or clarity depends on it
What We Offer
Competitive compensation package.
Fun, relaxed work environment.
Education and conference reimbursements.
Parental leave top up.
Opportunities for career progression and mentoring others.
#LI-REMOTE
Salary Range
$110,000-$150,000 CAD
About BoomTown
BoomTown is a real estate technology company that provides a platform for real estate agents and brokers to manage their businesses and connect with clients. The company's platform includes a range of tools and features, such as lead generation, CRM, and marketing automation. BoomTown has a strong reputation for delivering innovative solutions that help real estate professionals improve their productivity and grow their businesses. The company is committed to providing exceptional customer service and building long-term relationships with its clients.
