At least 3 years in customer-facing technical roles
2+ years of experience in observability with knowledge of both commercial and open-source tools
Proficient in Docker, Containers, Kubernetes, and cloud platforms (AWS, GCP, Azure)
Strong communication skills with the ability to engage diverse audiences
Consultative mindset with problem-solving skills
Willingness to travel frequently
Bachelor's degree in Science or Engineering preferred
Responsibilities
Collaborate with account executives to navigate complex sales processes
Present product features and benefits through demos and presentations
Oversee technical aspects of the sales cycle, including Proof of Concepts
Liaise with product teams to relay customer feedback for enhancements
Create tailored solutions to improve product offerings
Advise customers on observability solutions based on market knowledge
Contribute to community engagement via Slack and public speaking opportunities
Benefits
Hybrid work model with 3 days in office per week
Opportunity to engage in developer communities
Potential for impactful contributions in shaping market strategies
Access to industry conferences and networking events
Encouragement for innovative ideas to enhance product and sales approaches
Full Job Description
Description
We're building a developer-first product that redefines how observability tools look and feel, and we're expanding our Sales team with a Solutions Engineer who truly lives and breathes B2D. If deep technical conversations excite you and you thrive in developer communities, this could be your next big move.
Location: Boston (Hybrid - 3 days/week in office)
What You'll Do:
Work with our account executives to plan, prepare and execute deals in complex and technical sales cycles.
Deliver clear presentations and demos that communicate the product uniqueness and the problems it solves
Manage the technical aspects of the entire sales cycle, including Proof of Concepts/Value
Understand and communicate customer needs to the product teams for future product enhancements.
Build solutions to fill gaps and enhance the core product
Know the Observability and log management markets well and be able to help customers choose the right solutions for them.
Be active on internal and external Slack channels
Present at conferences, meetups, podcasts, livestreams etc.
Go the extra mile to help groundcover disrupt the observability market, by offering thoughts, insights, and suggestions on how we can improve our go to market efforts, and improve the offering.
Requirements
Must be located and available to work during EST hours
At least 3 years experience in customer-facing technical roles
2+ years of observability experience, with a deep understanding of commercial vendors such as Datadog, Dynatrace, NewRelic, Splunk, Sumologic, Coralogix, and open source tooling such as Elastic, Loki, Grafana, Prometheus, etc.
A 'can do' and 'must win' attitude, and a willingness to roll up your sleeves to help build whatever is needed to improve our chances of winning business
Knowledge of technologies like Docker, Containers, Kubernetes, AWS, GCP, Azure, OpenShift, as well as integrating data sources such as Cloudwatch, OTel, and log and metric data, such as Prometheus, FluentD/Fluentbit
Customer facing experience - beholding an engaging personality, charisma, and the ability to command a room or zoom
Consultative and analytical, with an ability to identify and solve complete processes and infrastructure
Expect (and hopefully enjoy) frequent travel
Bachelor's degree, or equivalent, in related discipline. Science or Engineering degree preferred.
