2+ years in customer-facing roles influencing diverse stakeholders
Expertise in Atlassian Data Center Platform administration
Proficient in cloud computing architectures and security considerations
Experience in migrating and implementing Atlassian Cloud ecosystems
Fluency in English; additional languages like Spanish, French, or Portuguese are a plus
Responsibilities
Collaborate with Advisory Services peers to achieve strategic customer outcomes
Partner with clients to address business challenges using Atlassian solutions
Identify opportunities for expanding services and products within client organizations
Cultivate industry expertise and stay updated on best practices
Create technical content and guidance to support customer objectives
Advocate for customer needs with internal teams to drive innovative solutions
Travel up to 30% for internal and customer-facing events
Benefits
Opportunity to work with a leading technology company
Engagement in diverse projects across various industries
Access to continuous learning and professional development
Flexible work environment with potential remote options
Chance to influence and drive customer success at scale
Full Job Description
Overview Your future team
We9re hiring a Solution Consultant with a DC and Cloud Platform skillset to join our Advisory Service9s Public Sector team as an individual contributor - this is not a managerial role. AtlassianSolution Consultantsare experts in Atlassian products, practices, and solutions, delivering guidance to drive value realization for clients who have purchased Advisory Services from Atlassian. Each member of the team is accomplished at delivering performant strategic technical guidance at scale, aligning product capabilities with business needs and desired outcomes.
You will help our strongest promoters showcase successes to their peers and serve as the tip of the spear in growing the reach of our technologies for new use cases and markets. Our aim is to help customers unleash their teams9 potential and get the most out of their Atlassian investment.
Responsibilities
What you9ll do:
Collaborate with your peers in Advisory Services to align on strategic outcomes that deliver exceptional service to our customers
Partner with customers to help solve their business challenges and achieve their internal goals through Atlassian products, practices, and solutions
Identify and promote opportunities for service and product expansion within a client9s organization
Cultivate deep industry and solution expertise, staying up-to-date with evolving best practices that support different types of teams
Create technical solution content and prescriptive guidance to support customer goals and outcomes in one or more Atlassian solution areas
Partner with non-customer-facing teams across Atlassian to advocate for customer needs and innovative solutions that address their business drivers
Spend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events
Qualifications
Your required background:
4-6 years of experience within or working with SaaS companies
2+ years of experience in customer-facing roles where you9ve engaged with and influenced customer stakeholders that range from technical administrators to executive leadership
Demonstrated expertise in our Data Center Platform, including:
Experience administering Atlassian DC ecosystems and applications like Jira, Jira Service Management, Confluence, Bitbucket, Crowd, etc
Background in cloud computing architectures, integration methods, product upgrades, and associated security considerations
Demonstrated expertise in Cloud Platform, including
Experience migrating to, architecting, and implementing Atlassian Cloud ecosystems at scale
Subject matter expertise in SaaS based-architectures, integration methods, and associated security considerations
Experience directing stakeholders through Atlassian Cloud transformation and adoption at an enterprise scale
You9re fluent in English, and nice to have a second language such as Spanish, French, or Portuguese for business communication
It9s nice if you are:
Able to align your work schedule with US East and Central time zones
Experienced in working with Public Sector customers
Experienced in working on cross-team projects, engaging with Sales, Product, Support, and other teams
Experienced in working with large customers in a consulting or technical expert capacity
Comfortable coaching best practices and tailoring curated guidance for stakeholders to facilitate those practices
About Atlassian
Atlassian is a leading provider of collaboration, development, and issue tracking software for teams. With over 194,000 customers worldwide, including 85 of the Fortune 100, Atlassian is changing the way teams work. Our products help teams organize, discuss, and complete shared work. Atlassian has a unique business model that allows us to deliver software to teams of all sizes, from small startups to large enterprises. Our products are available on a subscription basis, with no upfront fees or long-term commitments. Atlassian was founded in 2002 and is headquartered in San Francisco, California.
