ServiceNow

Solution Architect

ServiceNow$120K — $145K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Degree in Computer Science, Data Science or related field, plus 5+ years of BI & Analytics experience.
  • Strong stakeholder engagement and management skills, ideally in consulting or systems integration.
  • Proficiency in BI tools like Pyramid, Tableau, and Power BI for reporting and dashboards.
  • Experience in designing data-driven analytics solutions with tools such as SSAS, SAP BW/HANA, and Snowflake.
  • Familiarity with regulated industries is a plus.

Responsibilities

  • Assist clients in developing cloud or on-premise BI and analytics solutions.
  • Collaborate with Customer Success Managers to identify future client needs and expand services.
  • Own project delivery and work with diverse teams, including client and internal resources.
  • Build trust with clients, ensuring their commercial objectives are met.
  • Support new clients with platform setup, data integration, and user training.

Benefits

  • Flexible work options including remote and distributed work.
  • Opportunities for professional development and mentoring services.
  • Engagement in a collaborative team environment across multi-disciplined projects.
  • Access to state-of-the-art tools and technologies for BI and analytics.
Full Job Description
Job Description

As a Solution Architect you will serve as a trusted and technical consultant for customers adopting and leveraging the Pyramid platform. You will join a team responsible for supporting customers and partners in developing enterprise Business Intelligence & Analytical solutions. You will be expected to become a platform expert so you can speak intelligently on the best practices and recommendations that teach customers how to maximize their experience and capabilities. This knowledge should also be leveraged to deliver best in class solutions for use at all levels of client organizations.

You will participate in various engagements including onboarding, mentoring, solution development and customer staff augmentation.
  • Assist clients with developing cloud or on-premise solutions for BI, advanced analytics and data science
  • Identify client future needs and work in close relationship with the CSM to create expansion and up sell activities
  • Take ownership of projects and collaborate with multi-disciplined teams including client resources and colleagues
  • Instilling trust & confidence with the client, ensuring commercial objectives are achieved
  • Assist new clients in platform setup, data integration, user training, and best practice implementation


Qualifications

Strong stakeholder engagement and management skills gained in industry, management consultancy, or system integrator environments.
  • Degree in Computer Science, Data Science (or related field) and/or 5+ years of BI & Analytics experience.
  • Experience using business intelligence and analytical tools (Pyramid, Tableau, Power BI, etc.) to develop informative reports and dashboards.
  • Demonstrate experience in the design and development of data based solutions for analytics with related technologies (SSAS, SAP BW/ Hana, Snowflake etc.) and relevant languages (SQL variants, MDX etc.).
  • Experience working in regulated industries such as finance, healthcare or public sector is a plus.


Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

Keep Up to Date

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ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ

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