Position Summary:
The Solar Operations Program Manager is responsible for improving and standardizing processes across the entire Solar P&L, ensuring operational consistency, reducing errors, enhancing customer experience, and driving continuous improvement across Inside Sales, branch operations, fulfillment, and credit workflows.
What you will do:
• Own operational excellence and continuous improvement initiatives across the Solar P&L, driving efficiency, consistency, scalability, and profitability.
• Establish and maintain standardized operating procedures (SOPs), controls, and governance processes that ensure a consistent customer and employee experience across all solar operations.
• Partner with cross-functional stakeholders to identify operational risks, resolve process gaps, and implement sustainable solutions across customer management, order fulfillment, branch operations, and credit workflows.
• Monitor operational quality and business performance, utilizing data, root-cause analysis, and stakeholder feedback to drive corrective actions and ongoing process improvements.
• Lead operational planning, readiness, and execution for strategic initiatives, new programs, and business process changes while ensuring alignment across the organization.
What you will bring:
• Solar industry experience strongly preferred.
• Experience with Epicor Eclipse ERP is a plus.
• Demonstrated experience in operations, process improvement, program management, project management, or business process development.
• Strong ability to identify root causes, solve complex operational problems, and implement sustainable solutions.
• Experience creating and managing SOPs, workflow documentation, and operational standards.
• Ability to influence cross-functional teams without direct management authority.
• Strong communication, organizational, and analytical skills.
• Experience working with sales, fulfillment, credit, finance, and customer service organizations.
• Bachelor's degree (B.A or B.S.) from a 4-year college or University; or
• 3 - 5 years' of related experience and/or training; or
• Equivalent combination of education and experience.
Compensation: $80k-$110k
What We Offer YouWe offer great family-friendly benefits to full-time associates:
- Healthcare plans
- Dental & vision
- Paid time off
- Paid parental leave
- 401(k) retirement savings with company match
- Professional and personal development programs
- Opportunity to become a shareholder
- Employer-paid short- and long-term disability
- Employer-paid life insurance for spouse and dependents
- Robust wellness program
- Gym reimbursement
- Employee Assistance Program (EAP)
We're proud to be a military-friendly company, and our many employee resource groups (ERGs) help you make connections and feel supported.
