OverviewAs a Software Implementation Engineer, you will plan and execute software installations, migrations, and upgrades of PanaCIM, iLNB, DGS, and related Panasonic applications for customers both on-site and remotely. Working independently on tasks of moderate complexity, you will configure and troubleshoot Windows Server, Linux (Ubuntu), SQL, PostgreSQL, and Docker environments, perform root-cause analysis of software and network communication issues, and maintain comprehensive customer documentation and configuration guides.
Beyond direct customer support, you will contribute to process improvement and standardization across PanaCIM, iLNB, and DGS deployments, support Sales through trade shows, demonstrations, and technical consultations, and participate in ongoing product and safety training.
ResponsibilitiesService Support- Plan and execute software installations, migrations, and upgrades of PanaCIM, iLNB, DGS, and related Panasonic applications at customer sites and remotely
- Configure and troubleshoot Windows Server, Linux (Ubuntu), SQL, PostgreSQL, and Docker environments
- Perform root-cause analysis of software and network communication issues
- Maintain comprehensive customer documentation, including network diagrams, software versions, HostIDs, and license information
- Create internal and customer-facing guides for unique configurations and integrations
- Work with TAC and Development to validate patches, fixes, and software enhancements
- Provide technical consultation to customers on site preparation, backups, and system performance
Process Improvement- Participate in knowledge sharing and standardization of procedures for PanaCIM, iLNB, and DGS deployments
- Suggest process improvements for deployment efficiency and quality consistency
Sales Support- Participate in exhibitions and demonstrations of equipment at trade shows, the PA demo room, and customer sites, informing customers and responding to technical and specification questions and concerns
- Identify sales opportunities and inform Sales as appropriate
Admin and Training- Participate in internal product and safety training
- Complete required documentation, travel reports, and expenses promptly
Scope- Performs implementation tasks of moderate complexity independently with limited supervision
- May mentor associates or contractors on technical assignments
- No budget or direct reports
QualificationsEducation and Experience (Technical Degree Required)- Bachelor's degree in Computer Science, IT, or Engineering required; equivalent professional experience (typically 2 years of relevant experience for every 1 year of required education) and relevant technical certifications, such as CompTIA Network+, may be considered in lieu of a degree
- 2-5 years of experience in software implementation, networking, and industrial IT
- Hands-on experience with Linux (Ubuntu), Docker, SQL, PostgreSQL, and enterprise networking
- CompTIA A+ required; Network+ or Linux+ preferred
- ASQ CSQE desirable
- SMT manufacturing and MES system experience preferred
- Bilingual in English and Spanish preferred
Competencies- Analytical, detail-oriented, and customer-focused
- Takes initiative to resolve issues and deliver consistent, high-quality results
- Maintains documentation accuracy and process adherence
Communications- Interfaces professionally with customers and internal groups
- Delivers clear, concise technical documentation and feedback
Other Requirements- Capable of lifting over 50 lbs. (22.7 kg), standing for long periods on factory floors, and maneuvering in factory production environments and confined spaces to execute technical activities
- Ability and willingness to travel extensively (often 95% or greater), domestically and internationally, often with very short notice, with flexible work hours, including non-standard business hours, weekends, and occasional holidays, as may be necessary to meet customer project schedules and demands
- Additional tasks as assigned and reviewed
Benefits & Perks - What's In It For YouPanasonic is committed to supporting your total wellbeing through a wide variety of benefits and wellness programs to support your physical, emotional, financial, social, and environmental health. Here's what you can expect:
- Health Benefits - Offering medical, dental, vision, prescription plans, plus Health Savings Account and Flexible Spending Account options.
- Voluntary Benefits - Life, accident, critical illness, disability, legal, identity theft, and pet insurance.
- Panasonic Retirement Savings & Investment Plan (PRSIP) - 401(k) plan with company matching contributions and immediate vesting.
- Paid Time-Off Benefits - Vacation, holidays, personal days, sick leave, volunteer, and parental & caregiver leave.
- Educational Assistance - Tuition reimbursement for job-related courses after six months of service.
- Health Management and Wellbeing Programs - Lifestyle Spending Account, EAP, virtual health management, chronic condition, neurodiversity, tobacco cessation, substance abuse support, and life stage and fertility resources. Available to eligible employees starting the first day of the month following your start date. Eligibility for each benefit may vary based on employment status, location, and length of service.
Salary Range80,000 - 105,000 annually + Bonus REQ-155846
