Essential Job Functions- Write production code every week across the storefront, backend, and front end, and carry a meaningful share of the team's delivery personally.
- Own the production portal end to end: uptime, page performance, checkout reliability, and defects that affect orders or conversion. Lead incident response and drive durable fixes rather than one-off patches.
- Serve as the primary technical contact for Bag Caddie stakeholders. Translate business requirements into technical scope, surface risks early, and commit to realistic delivery dates.
- Design the architecture that connects Shopify with Crane's systems: order, inventory, shipment, and tracking data flows, API contracts, and the backend services that support them.
- Build and customize the Shopify storefront and custom apps using Liquid, theme architecture, and the Shopify Admin, Storefront, and GraphQL APIs.
- Implement and maintain payment processing and credit card handling to tokenization and PCI standards.
- Build and lead the team: define hiring needs, interview and select engineers, onboard them, set expectations, give feedback, and run performance and career conversations. Scale the team up or down as the customer's roadmap requires.
- Set and uphold engineering standards for testing, code review, security, observability, secrets handling, feature-flag hygiene, and formal change management for production releases.
- Use storefront analytics (GA4, Shopify Analytics, heatmaps) to find conversion and usability problems, and prioritize fixes with the customer and product.
- Run the team's agile cadence: sprint planning, stand-ups, retrospectives, and release planning, with clear ownership for each piece of work.
- Partner with the Application Engineering, Client Integrations, and platform teams so the portal uses Crane's shared tooling and patterns instead of one-off solutions.
- Document system design, deployment procedures, and runbooks so the portal does not depend on any single person.
- Participate in the on-call rotation and provide extended coverage during customer peak sales periods.
- Other duties as assigned.
Physical Requirements- Talking, hearing and using hands to operate computer equipment
- Vision abilities required by this job include close vision and the ability to adjust focus
- Job may require extended sitting or standing, use of standard office equipment.
- Job may require punctual attendance and regular presence on-site at the assigned work location.
Other Skills & Abilities Shopify expertise: building and customizing Shopify storefronts; Shopify Liquid and theme architecture; the Admin, Storefront, and GraphQL APIs; custom app and custom functionality development; storefront performance and conversion optimization; an understanding of e-commerce UI/UX and customer experience.
Payments and post-purchase integrations: online payment processing and credit card handling practices, including tokenization and PCI compliance; direct experience with PaySafe or a comparable processor (Stripe, Braintree, Authorize.net); experience integrating shipping, tracking, or e-commerce services through REST or GraphQL APIs, with AfterShip or a similar tracking platform as a plus.
Backend fluency on Crane's stack: C# or F# on .NET, REST API design, SQL Server and PostgreSQL schema design and query tuning, AWS services, event-driven messaging (Kafka, SQS, or Azure Service Bus), CI/CD, and infrastructure as code (Terraform). Experience with Node.js or another runtime commonly used for Shopify apps is a plus.
Front-end fluency: React and TypeScript, state management (Redux, Context, Zustand, or similar), advanced CSS/SCSS, responsive and mobile-first development, component systems, and the ability to turn rough wireframes into pixel-accurate production UI without a design handoff. Working knowledge of accessibility practices.
Operations: GitHub and GitHub Actions, feature flagging and progressive delivery (LaunchDarkly or equivalent), dashboards and alerting (Grafana or equivalent), incident management tooling and process (Incident.io or equivalent), and a track record of supporting a production e-commerce site independently.
Leadership: hiring, onboarding, and developing engineers; running an agile team; setting technical direction and aligning a team behind it; working directly with customer and business stakeholders; and communicating technical trade-offs clearly in writing and diagrams.
- Leads from the keyboard: stays hands-on in the code while building and directing the team.
- Thinks Analytically: weighs the costs, benefits, risks and chances for success when making a decision.
- Is Proactive: takes on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm.
- Focuses on Performance: holds self and others accountable to meet commitments.
- Develops Talent: gives direct feedback, creates growth opportunities, and builds a team that can operate without constant supervision.
- Collaborates: builds partnerships internally and externally to meet shared objectives.
- Influences: gains support for ideas and proposals through clear, audience-aware communication.
Education & Experience- Bachelors degree in Computer Science or related field preferred.
- 8+ years of professional software engineering experience
- 2+ years leading engineers as a manager or technical lead,
- Hands-on experience building and operating a production Shopify storefront.
Certification & LicensesProfessional certification may be required in some areas, CHB license preferred Certified Customs Specialist (CCS) Preferred.
