Full Job Description
Purpose of Position
Provide first line product support for flight simulator software, including image generator support, hardware troubleshooting, and other delivered customer products.
Tasks and Responsibilities
• Triage incoming issues and route them to the appropriate teams.
• Work directly with customers to collect required information for issue resolution.
• Create and update configurations to correct and maintain customer systems.
• Reproduce reported issues and clearly communicate them to the correct engineering teams.
• Apply for and maintain a security clearance if required.
• Consult with software and hardware engineers as part of a cross functional team.
• Communicate effectively across departments.
• Mentor and assist other software engineers.
• Prepare documentation including customer test guides and internal or external user guides.
• Travel, shift work, or special work hours may be required to support assigned tasks.
Minimum Education
Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, Mechanical Engineering, Aerospace Engineering, or other applicable technical field and two years of related experience; or an equivalent combination of education and experience.
Minimum Experience
2 years of experience in a relevant technical industry.
Knowledge, Skills, Abilities
• Experience with C, C++, Python, or PowerShell programming.
• Strong problem solving abilities.
• Meticulous, thorough, and detail oriented work style.
• Scripting or programming experience.
• Ability to maintain professionalism and courtesy with customers.
• Results driven approach to work.
• Ability to build positive partnerships and collaborate effectively with cross functional teams.
Technical Experience (Preferred)
• Ability to read and use technical specifications.
• Experience with Lean or Agile software development practices.
• Experience using Atlassian products such as Jira, Confluence, or Crucible.
• Experience with version control software such as SVN, Perforce, or Git.
Physical Demands and Work Environment
The physical demands and work environment described here are representative of those that must be met and or encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee will be regularly required to sit, demonstrate dexterity to handle or feel, speak, and hear. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of the job, the employee is occasionally exposed to moving mechanical parts and vibration. The noise level in the work environment is usually moderate.
