Job SummaryThe Software Engineer works with users and customers to envision, plan, design, code, test, document, implement and maintain purchased applications (such as Infios Supply Chain Software) and custom-developed desktop and web-based applications. The role supports reporting initiatives, application development, integrations, data management and AI-enabled automation, delivering technology results that create better operational, user and customer experience while enabling growth through simplicity.
The Software Engineer typically works independently on complex, medium- and large-scope (multi-brewery) projects, collaborates with the IT Applications team, and acts as a project leader who directs the work of others. This position will enable new applications, apply AI and agentic AI to streamline business processes, and enhance legacy applications.
Duties and ResponsibilitiesDevelopment & Support- Develop and maintain applications, reports, interfaces and data collection processes.
- Use programming languages such as C#, PHP, .NET and JavaScript, including Object-Oriented Design, to develop, maintain and enhance applications for the business.
- Design/code/implement custom business applications and develop specifications.
- Design high-performance reports using SQL and understand complex data schemas to write efficient queries.
- Develop complex SQL queries, stored procedures, views and other database objects in Microsoft SQL Server.
- Design, develop and maintain SSIS ETL processes and manage SSRS production and test environments.
- Use standard coding techniques, source control and change control.
- Develop test plans and thoroughly test and debug all programs before implementation.
- Develop data auditing techniques with users to ensure data integrity.
- Work closely with the IT team and project managers to provide timeline and task information based on proposed project scopes.
- Actively participate in developing and maintaining IT Development standards, including coding and testing standards.
- May act as project leader and direct the work of others.
Business Applications Support- Assist with software evaluation and make recommendations for acquisition and implementation.
- Evaluate, recommend and implement business application upgrades.
- Coordinate system bug, enhancement and upgrade requests with vendors and internal users, assisting with specification, testing and implementation.
- Work with users to develop proper business procedures, standard practices and documentation to support efficient use of business applications.
- Collaborate with business analysts and end users to understand project requirements and develop program specifications.
AI & Agentic AI- Identify, evaluate and implement AI and generative AI solutions that improve operational efficiency, reporting and the user experience.
- Design, build and deploy agentic AI solutions, such as autonomous agents and multi-step workflows that use tools and APIs to complete business tasks.
- Integrate large language models (LLMs) and AI services into existing and new applications through APIs and integration frameworks such as the Model Context Protocol (MCP).
- Apply prompt engineering, retrieval-augmented generation (RAG) and agent orchestration techniques to build reliable, maintainable solutions.
- Establish guardrails, testing, monitoring and human-in-the-loop controls so AI outputs are accurate, secure and auditable.
- Use AI-assisted development tools to improve code quality, testing, documentation and delivery speed.
- Partner with business users to identify AI automation opportunities and train teams to use AI tools effectively.
Communication- Communicate with other members of the digital team, end users, customers as necessary.
- Collaborate with business users, the Helpdesk and Technical Support Associates to troubleshoot problems.
Project Standards & Procedures- Follow all City Brewing Standards and Systems Standards to develop and support projects.
- Provide input to IS Standards for modifications or changes.
Production Issues- Identify and proactively resolve problem trends.
- Execute action plans for problem resolution following established processes.
- Troubleshoot questions and problems.
- Participate in the On Call Support rotation with other Applications team members.
Security & Confidentiality- Maintain information security and confidentiality, reporting unauthorized incidents to management.
- Suggest and recommend ideas for systems and data security, including secure and responsible use of AI.
- Follow City Brewing values and perform other duties as assigned by the supervisor.
Minimum Qualifications- Bachelor's or associate degree in computer science, Information Technology, Software Engineering, Management Information Systems or a related field or at least 5 years of related relevant experience
- ERP or Warehouse Management Systems (WMS) applications experience preferred.
- 3-5 years of experience in programming languages including C#, PHP, .NET (.NET Core or similar) and JavaScript, with Object-Oriented Design.
- 3-5 years of experience with Microsoft T-SQL and Microsoft BI technologies (T-SQL, SSIS, SSRS, SSAS).
- Experience with Web APIs and REST-based communication.
- Experience in Agile development practices preferred.
- Hands-on experience applying AI and generative AI (LLMs) to solve business problems, including integrating them into applications through APIs.
- Experience designing, building or deploying agentic AI solutions, including tool use, multi-step workflows and agent orchestration.
- Experience using AI-assisted development tools in day-to-day engineering work.
- Understanding of AI governance, data security and responsible-use practices, including testing and human oversight of AI outputs.
- Ability to work with internal and external users to translate needs into system solutions.
- Planning and tracking of ongoing projects.
- Troubleshooting and attention to detail.
