Job DescriptionThe Team: People TechWe create the experiences that power every employee's journey, from their first day through every career milestone that matters. We're not just building internal tools, we're proving what's possible on the ServiceNow platform at scale, for one of the world's most demanding customers: ourselves. Our solutions touch every employee, every day, making real impact on how people work and experience the company. Join us to build experiences that matter, at a scale that will test you, with impact you'll see every single day.
What you get to do in this role:- Configure and maintain candidate workflows, job posting templates, and recruiting pipelines that match business requirements
- Build and maintain REST API integrations between Avature and core HR systems (ServiceNow, Workday, etc.)
- Develop dashboards and reports for recruiting KPIs (time-to-hire, candidate source quality, pipeline velocity, diversity metrics)
- Maintain sourcing modules, candidate experience features, and application processes to optimize recruiter efficiency
- Build middleware and data connectors to synchronize candidate data, job postings, and hiring outcomes across systems
- Conduct data audits and support ETL processes to ensure data accuracy and consistency across Avature and downstream systems
- Manage job requisition processes, approval workflows, and recruiter tools within Avature
- Partner with Recruiting Operations and DT teams to translate business requirements into technical solutions
- Troubleshoot configuration and integration issues and optimize system performance
- Serve as subject matter expert on Avature capabilities and support user onboarding and change management initiatives
QualificationsTo be successful in this role you have:
• 3+ years of experience in ATS administration, configuration, or development (or equivalent platform experience)
• Hands-on experience configuring applicant tracking systems (Avature preferred; similar platforms like Workday, Greenhouse, or iCIMS acceptable)
• Strong understanding of REST APIs and data integration patterns (you can read API documentation and build point-to-point connectors)
• SQL or similar query language experience for reporting and data extraction
• Configuration mindset: comfortable with both low-code configuration tools and scripting/coding for custom solutions
• Problem-solving across technical and business domains-you can translate recruiting workflows into system requirements
• Clear communication skills to document technical solutions and present to non-technical stakeholders
Preferred Skills
• Experience with JSON, JavaScript, or scripting languages
• Background in HR systems, HRIS platforms, or recruiting technology
• Exposure to data governance, compliance (GDPR, CCPA), and secure data handling
• Experience with integration platforms (MuleSoft, Zapier, custom webhooks) or middleware
• Familiarity with agile development practices
Personal Qualities• Self-starter who thrives in ambiguity and recently implemented systems
• Detail-oriented with strong documentation habits
• Collaborative and comfortable working across HR, IT, and vendor teams
• Proactive learner (willing to grow Avature expertise on the job)
• Curious about recruiting workflows and passionate about improving hiring outcomes
JV20
Additional InformationWork PersonasWe approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
