3+ years as a business analyst in B2B/B2C software
Experience in Financial Services, especially with banks or insurance companies
Self-starter who thrives in an entrepreneurial and ambiguous environment
Strong digital and social media skills relevant to business
Familiarity with web analytics technologies
Professional and ethical client interaction skills
Responsibilities
Conduct Business Reviews with clients to ensure they derive maximum value.
Analyze and resolve business challenges through technology solutions.
Manage and oversee the business intelligence (BI) reporting program.
Perform exit interviews to gather insights for service improvement.
Conduct usability tests and recommend improvements based on findings.
Assist the Senior Product Manager with assigned special projects.
Benefits
Stability of a larger organization combined with the agility of a start-up environment
Opportunities to work closely with cross-functional teams
Engagement in continuous improvement initiatives
Professional development through interaction with multiple stakeholders
Contributions to significant projects impacting client satisfaction
Full Job Description
Job Description
We are looking for a Software Business Analyst that will work with internal and external clients to ensure maximum return on investment is achieved with Leadfusion's SaaS solutions. This role will partner with Product Management, Sales, Engineering, Client Services and Professional Services to add value to existing client relationships and continuously improve product offerings. The successful candidate will have excellent critical thinking skills in addition to solid experience with B2B/B2C software solutions, preferably in the Financial Services sector.
Key job duties include:
Conduct Business Reviews with existing clients to ensure continual value.
Analyze, transform and ultimately resolve business problems with the help of technology
Manage Leadfusion's business intelligence (BI) reporting program
Perform exit interviews with departing customers to glean insight for organizational improvement
Conduct usability testing and recommend corrective and preventive actions
Assist the Senior Product Manager with special projects as assigned
Qualifications
Bachelor's Degree or equivalent experience
Occasional domestic travel is required
At least 3 years' experience as a business analyst supporting B2B/B2C software solutions
Ability to work in an entrepreneurial environment - self-starter, wearing a few hats, high tolerance for ambiguity, less structured
Domain experience in Financial Services - especially with banks, credit unions, and insurance companies - a plus
Possesses digital and social media skill set as applied to business
Experience with web analytics technologies
Interact with clients/co-workers in a professional and ethical manner
Maintain a high level of knowledge regarding Leadfusion products & services as well as current and emerging market trends
Additional Information
With our experience building web-based applications for financial customers we offer the stability of a larger organization and the agility of a start-up. Relocation assistance and sponsorship are not available at this time. If you can see yourself on the Leadfusion team submit your resume for consideration.
